Long-Term Evolution Business Internet (LTE BI) Welcome Kit





 

Welcome Kits Home

  • Overview

  • Verizon Long-Term Evolution (LTE) Business Internet delivers reliable and affordable Wireless connectivity to the Internet. LTE Business Internet is provided in the US via our Verizon Wireless network, giving you the coverage and support needed to achieve your business objectives.

    LTE Business Internet uses 4G LTE as the route to quickly implement your service, delivering the internet to run your business in the US where Verizon Wireless 4G LTE is available. 

    LTE Business Internet includes the following:

    • 4G LTE Internet Access (US Locations - No roaming)
    • Wi-Fi functionality (for select equipment)
    • LTE wireless data plan with 10, 15 or 50 Mbps  speed options, 22GB Data De-Prioritization, and data usage threshold options up to 125GB
    • Customer premises equipment (CPE) in the form of an integrated access router with business grade features (varies by manufacturer and model)
    • Self-service installation the router is self-installed.
    • 24x7 Customer Support via Verizon Customer Care.

    The service is perfect for providing Internet access to branch offices, retail locations, and construction sites where fast access is vital to success.

  • Your Verizon team

  • Your LTE Business Internet team will help guide you through the full scope of services being provided from contract signature to support. Support is provided via phone and email correspondence.

Order Manager +

  • Your Order Manager will track your orders and communicate key milestones regarding the implementation and activation of your LTE Business Internet.

  • Preparing your site

  • vns wk prepare

  • To provide immediate connectivity to your location with LTE Business Internet, you will need to be prepared for the following activities.

    • Understand Verizon’s requirements and your responsibilities for self-installation.
    • Provide required information to allow the progression of your order.
    • Review and perform the pre-activation items for LTE Business Internet.
    • Check your 4G LTE signal strength where the Wireless router will be installed utilizing your Verizon mobile phone.
    • Be prepared to accept the delivery of your LTE Business Internet router: this router is self-installed.
    • Contact your Order Manager with inquiries or for clarifications as needed.
    • Receive LTE Business Internet status updates via email from your Order Manager.  Provide or confirm information to the Order Manager as requested.  

  • Preparing for successful delivery

  • To successfully deliver your LTE Business Internet, there are some activities that must be completed by both Verizon and you. Our goal is to keep you informed and aware of all the steps.

    Verizon steps

    The following actions will be taken to ensure a smooth activation of your service and the installation of your router:

    • Notifications will be sent to provide ongoing status of your order as well as instructions for the activation of your service.
    • An Order Manager may contact you to gather required information before your order can be submitted for fulfillment.

    Note: Any delays in gathering required information may cause a delay in your order being submitted. 

    • For new installations, Verizon will activate the router SIM card and ship the router to your specified location upon a clean order and successful order completion and submission. 

    Note: The SIM card will be inserted into the router prior to shipment.  It will be activated after your acknowledgement of receipt of the router via an email that will be sent to you upon delivery of the router.

    Note: An email will be sent upon delivery of the router which you will need for activation.  ***Save this email****

    • You will receive an email informing you that your LTE Business Internet service is up and billable upon the successful activation of your SIM card.
    • Provide any technical assistance you may need for your router activation.

    Customer steps

    To help you with a successful and timely delivery of your LTE Business Internet service, you need to perform the following steps:

    Pre-activation

    You or your local contact/authorized person should provide information on the following items :

    1. Confirm the address of where your services will be delivered and installed.
    2. Identify your local knowledgeable contact/authorized person.
    3.  Verify sufficient 4G LTE coverage at your location (3-4 bars)

      4. Customer action

      You can check your location’s coverage information based on zip codes and can obtain more detailed analysis based on street address, as required. You can quickly check coverage in the area using Verizon’s 4G coverage locator.  (hyperlink https://www.verizon.com/reusable-content/landing-page/coverage-map.html

    4. Confirm that you and your local contact/authorized person can be present to sign for the router upon delivery.This router is self-installed.

      5. Customer action

      For self-installations, you or someone you designate in your organization should be available to sign he router package.

    5. Ensure all of your customer premise equipment (CPE) and connections are functioning properly (i.e. computers, laptops, credit card machines, etc.).

    Note: Verizon will not assess the functionality of your own CPE, which is under your responsibility.

    Upon receiving the equipment

    • Accept the router shipment (delivered by signature only).

    Self-activation:

    • IMPORTANT:  Once your equipment is delivered, check your email for the activation email
    • Select the correct option in the email:

    Note:  2 business days are needed for the self-activation to prevent you from waiting on the following selected option/response.

    1.    Option # 1: I have received my equipment and it is ready, please activate my device

    o   Option # 1 indicates you have received the equipment and you are ready to activate your service, which should be completed within 24 hours.

     Note: Please contact your Order Manager if the service has not been activated after 24 hours.

    2.     Option # 2: I have received my equipment but have questions or need assistance before activating (your order manager will contact you to follow up)

    3.    Option # 3: I have not received my equipment (your order manager will contact you to follow up)

  • Business continuity plan

  • This business continuity solution helps you maintain connectivity in the event of man-made or natural disasters by automatically switching to the Verizon 4G LTE network.

    Service disruptions can hurt a company's bottom line and compromise an organization's mission. The economic and reputational imperatives of the current market have shifted the discussion from IT disaster recovery to an enterprise-wide business continuity focus.

    Organizations of all sizes and industry types should have ongoing, enterprise-wide Business Continuity (BC) Programs that develop, prepare and exercise the various areas of continuity from critical business processes to IT service availabilities. The Business Continuity Program should address areas such as Emergency Response, Impact Analysis, Business Continuity Plans, Disaster Recovery Plans, Supplier Plans, Exercises, and ongoing BC program management.  

    The goals of today’s most relevant Business Continuity Programs are those providing organizations with an enterprise-wide business continuity focus, that not only includes strategizing and planning for IT service availability and disaster recovery, but addresses the ability to manage all areas of critical and continuity activities of the program to help prepare and mitigate the impact from ever-increasing risks threatening to interrupt organizations’ critical processes.

    Key criteria your organization should consider when creating a relevant, enterprise-wide Business Continuity Program to help protect your business critical information and processes

    • The Executive Team has established enterprise-wide business continuity objectives
    • The BC Program is
      • Enterprise-wide, and extends beyond the IT department
      • Part of the organization’s annual operational budget
      • An ongoing, steady-state operation of the business
    • Regular assessments and reviews to validate business recovery requirements, priorities capabilities and compliance requirements
    • IT Service strategies and recovery solutions to maintain effective service resiliency and availability align to the business requirements
    • Appropriate emergency response, business continuity, communications and disaster recovery plans are designed and developed to provide proper guidance during an event
    • Regular BC Program maintenance is being performed to manage the program changes
      • Determine if you can/will manage the BC Program internally, or using a BC partner
      • If a BC partner, determine those with the best capabilities to manage your organization’s size and needs
      • Confirm the group or persons managing your BC Program is qualified, they have references, ISO accreditations and BC certifications
    • Annual exercises and tests are performed before an event happens, validating your plans effectiveness
    • Develop clear and simple methods, policies and procedures to follow
    • Keep all resources properly trained
    • Once the event is over, you should have a plan in place to bring your business back to normal operations

    Verizon can help you with your Business Continuity planning needs

    Verizon's portfolio of Business Continuity Consulting, Planning and Management help reduce the risk and impact from a disruption by providing enterprise-wide Business Continuity Programs that generate strategic solutions, formulate plans and manage program preparations to provide effective continuity measures should an unavoidable crisis occur.

    With the Verizon Business Continuity Management portfolio of consulting services and programs, we help our customers to effectively prepare and maintain continuity during planned and unplanned events to help reduce the risk and impact from disruptions. Please contact your Verizon account team for further assistance.

  • Manage your account with Verizon Enterprise Center

  • Easily Manage your Services Online

    The Verizon Enterprise Center makes it easy for you to monitor, manage, analyze and optimize your Verizon products and services online. Available seamlessly between desktop, tablet and smartphone – you can act on your crucial data wherever your work takes you.

  • Customer service

  • If you experience a problem with your service:

    • Open a quick ticket
    • Contact us at 1-800-444-1111

    Please have your Service ID ready, which can be found on your activation email and also on your invoice.

  • Frequently asked questions

What is the Customer Kickoff Call/Order Verification Call and why do I need to attend? +

Verizon will attempt to gather all of the required information once you have agreed to move for with the proposed service, however an additional data gathering call may be required with your Order Manager to confirm the configuration and technical details you need for LTE Business Internet service to work for you. While you may have discussed some configuration details with your sales person, it’s important to review any outstanding configuration details with your Order Manager along with dependencies, determining activation availability, and confirm that you and your site are ready for activation.

When will the router arrive (self-installation)? +

You can expect to receive your router at your location within 8 business days after the successful submission of your order for fulfillment.

Keep in mind, your service is not yet active when you receive your router.

 

CUSTOMER ACTION: You must acknowledge receipt of the router via the email sent to you upon delivery of your router before the router can be activated.

Who do I need to call if I have a question about my order? +

Please contact your Order Manager by clicking on Option #2 on the email. After installation, please open a trouble ticket through your Verizon Enterprise Center portal engage the appropriate support group to help you.

Is the router configured before shipment to you? +

Yes, Verizon configures the router to a default configuration and activates the SIM, it is recommended that you update the default password and make any necessary changes to the network after the router is placed in service. 

Note: Your router has been pre-configured to work with the 4G LTE provided services.  Some changes to your configuration may cause activation and connectivity issues.  

What are the technical considerations associated when 4G LTE is the primary access? +

There are technical considerations when 4G LTE is being used as the primary access method.

  • No BGP (Border Gateway Program), Multi-homed, transparent VLAN Tagging, or NAT
  • VOIP service is not recommended
  • No Multi-service Ethernet
  • No Reverse DNS
  • 4G LTE uses dynamic or wireless static IP addresses
  • Location of router or use of external antenna
How will I know if Verizon has LTE Business coverage at a location? +

Verizon can provide coverage information based on zip codes and can provide more detailed analysis based on street address, as required. You can quickly check coverage in the area using Verizon’s 4G coverage locator (hyperlink to (hyperlink https://www.verizon.com/reusable-content/landing-page/coverage-map.html)

How can I check if there is Verizon 4G LTE signal inside my building? +

Most customers will know if there is coverage inside the building, or their remote location. To verify for your location, check your 4G LTE signal strength (3-4 bars) on a Verizon 4G LTE smartphone in their desired location.  Within a building, the router can be located near a window or other area with good signal strength to improve performance.

What can be done in the event that a poor 4G LTE signal is found at my location? +

There may be options including in-building mounted antennas and outside-mounted antennas that can improve signal strength. Contact your Verizon account team for more details.

What happens if my router fails after installation? +

The router provided by Verizon comes with a manufacturer’s warranty.

How can I test the bandwidth of my LTE Business Internet service? +

You may use third-party bandwidth tester applications.  Please keep in mind that with all Internet connections, there is an inherent variable overhead and public Internet traffic that should be taken into account when measuring delivered bandwidth speed.  Such variability may result in Verizon’s delivery of bandwidth at incrementally less than the listed port speed. 

Are there some troubleshooting steps I can complete prior to opening a trouble ticket? +

Yes. We recommend you complete the below troubleshooting steps as there are many cases where these steps may resolve your issues without needing to open a trouble ticket.

  • Check your connection and the cabling between the back of the router and your equipment.
  • Ensure the proper 4G LTE wireless signal is available (3-4 bars).
  • If utilizing additional equipment directly connected to router
    • Reload/reset/power cycle your equipment leading to the Verizon provided router and the Verizon provided router
  • Check for power and lights on the router
  • Reload/reset/power cycle your router.
Who do I contact for issues with my Verizon provided router? +

For all issues with your router, please contact the Original Equipment Manufacturer (OEM).  Contact information for the OEM is located in the Important links section of this document. 

Can I use LTE Business Internet for my Verizon Private IP network? +

LTE Business Internet is not available for Private IP.

Does Verizon offer Managed Services for LTE Business Internet and what do they include? +

The management of your router for LTE Business Internet is not available at this time.  You are responsible for the management of your router.

How do I find my IP address? +

All IP addresses are dynamic (changes when connecting and disconnecting from the network).

When does the billing of my LTE Business Internet services begin? +

Billing will commence when the site is installed and activated at your location.

Your billing terms are outlined in your contract terms and Verizon Services Agreement.

User Guides for billing and invoices are available on the Customer Learning portal.

Will my company receive separate invoices for their LTE Business Internet and other Verizon Services? +

Customers will receive one invoice for Verizon Enterprise Services ordered on the same contract, including LTE Business Internet services, if applicable. 

How will the LTE Business Internet charges appear on my invoice? +

There will be a line item charged for LTE Business Internet – per month as a monthly recurring charge based on the rate contracted. There is no overage associated with LTE Business Internet at this time. 

What service levels are available with LTE Business Internet? +

There are no Service Level Agreements (SLAs) available for LTE Business Internet. The service is delivered as a reasonable effort.

When will my service be activated/installed? +

Install intervals vary and are not subject to SLAs or expedites. As soon as the router is delivered and the activation email is sent back to the Order Manager.

Can I access Verizon Enterprise Center from a mobile device? +

With Verizon Enterprise Center Mobile, you have access to information you need to manage your critical business functions on-the-go. You can manage your Verizon account from a smartphone or a tablet using the mobile application for single sign-on access to Verizon Enterprise Center, My Business Account.

Smartphone users can download an app from Google Play or the App Store that supports access to Verizon Enterprise Center, My Business, and Verizon portals. Simply search for “My Verizon Enterprise;” download the app; and conveniently launch right into Quick Tasks or sign in to your business portal for more management options. An icon is added to your phone’s home screen for easy access the next time you log in. Requirements are as follows:

  • App Store: Apple iPhone models that have at least a 13.x iOS version in the U.S. on any carrier or Wi-Fi network.
  • Google Play: Selected devices using an operating system of Android 5 or higher in the U.S. on any carrier or Wi-Fi network

You can also access Verizon Enterprise Center Mobile with a tablet by signing into a browser-based application at http://verizonenterprise.com. The tablet functionality will be the same as the smartphone app, supporting key business functions that vary by the users’ portal and permissions. Accessing the Verizon Enterprise Center from a mobile device or tablet will not provide the same options as the desktop version.

Verizon Enterprise Center portal users can use Quick Tasks for repairs, billing, and some wireless functions or sign-in to get access to key business functions delivering near real-time information to you.

Where do I go to place a new order? +

If you have a need to place an additional LTE Business Internet order, you may contact your Verizon Account Team.

If I think my network is down, how do I verify Verizon is working the issue? +

During your network implementation, you will identify contacts within your organization to be notified in the event of outages. Notifications are e-mailed to these contacts after a trouble ticket has been opened. These e-mails include a ticket number (e.g., 2013103101249 in a year/month/day/ticket number format) that may be entered into Verizon Enterprise Center portal to review.

Do you manage security services? +

Yes. If you are interested in having your organization’s security services managed by Verizon, you can contact your Verizon Account Team as Managed Security Services is a separate service from LTE Business Internet.

Does Verizon provide any Managed Services? +

Yes. If you are interested in having your organization’s security services managed by Verizon, you can contact your Verizon Account Team as Managed Security Services is a separate service from LTE Business Internet.

Services and/or features are not available in all countries/locations, and may be procured from in-country providers in select countries. We continue to expand our service availability around the world. Please consult your Verizon representative for service availability. Contact us.