Home Tab

This page provides an overview of your my Verizon account - featuring the latest, most relevant information about your installation, services and account status.

We recommend stopping by on a somewhat regular basis to stay up to date.

Order Info Tab

Review the details of your Fios services - like how fast your internet speed is and what channels come with your TV package.

This is also where you'll find your order number and the date of your order.

My Services Section

Here's where you can review the details of your services, and make changes–like upgrades or downgrades. It's also where you can program your DVR and import media to your TV, like photos, videos, and music.

Account Tab

This is where you can view and pay your bill - also, where you can get more information about understanding your bill, see when it's due and read billing FAQs.

Answers Tab

This is where all the answers to your general Fios questions live - from how to prepare for your installation to what you can expect from each service.

Community Tab

Read what the community has been buzzing about - find specific topics you're interested in, like a specific product or service, or just check out the latest posts.

This is also where you can find links to Verizon Blogs and Fios on Facebook.

Profile Tab

This page is all about you. It's where you manage your account settings, like your billing and email preferences, or how you want to receive important account notifications.

Just one last step to get full access.

Full Access makes managing your account even easier.

  • Make changes to your service
  • View your bill in full detail
  • View your calling records

Your security is important to us - just one last step to get full access.

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Full Access makes managing your account even easier.

  • Make changes to your service
  • View your bill in full detail
  • View your calling records
Get Full Access

Oops! You're Signed In as a Sub Account User

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Sub account users cannot make purchases or updates to an account. You'll need to re-sign in as a primary account user in order to make a purchase or update.

TV Management
My Fios TV Plan

View and manage your TV plan details as well as upgrade or downgrade your plan.

TV Listings

See what's on—now and later.

View All Listings

Select one of the below to view more details.

Trending Now Most Watched
Video On Demand

Get more out of your Fios TV. Manage your Video On Demand, parental controls and more.

My Content Partners

View, manage, or link your Verizon account with your digital content partners

Add your UltraViolet content to your Fios Library. All you need to do is link your Verizon account with our digital content provider. Learn more about linking by clicking below.

Learn more about UltraViolet View My Library





Change DVR State

NOT FOR PRODUCTION

Error Modal
DVR Manager

You must first setup your DVR to begin reviewing any acitivity.

DVR Manager

Manage your DVR on the Web with Remote DVR Access - no additional cost!

Simply activate your account online.

DVR Manager

Your Remote DVR Access has not completed the activation process. Approximate activation time is 24 hours

Manage
DVR Manager

Don't have a DVR? You can record your favorite programming on multiple TV's with Fios Multi-Room DVR.

DVR Manager

Record a show, view scheduled recordings and set up your favorites.

How To Rename Your Set Top Box

For each Set Top Box, go to Main Menu > Setting > System Information to obtain the unit address.

Parental Controls

Manage and create the TV experience that's just right for your family.

Equipment & Accessories

Add and manage your TV equipment—from routers and remotes to DVRs and outlets.

Add/Change TV Equipment

Below are the installed pieces of equipment in your home.

View / Edit Recording Options

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G
Channel info: - 4 | Duration: Mins | Year:   | Time:  | Genre:

Record Series Options

OK
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Delete Recording

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Once you delete the selected recording(s) you can no longer view on your DVR.

Cancel

Cancel Series

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All future airing of this series will no longer be recorded.

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Delete Recording

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Recording is Successfully Deleted

Note: Once you Delete this recording you can no longer view it on your DVR

Cancel Schedule

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Schedule is Successfully Deleted

Cancel Series

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Series Schedule is Successfully Deleted

Error

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We are having trouble communicating to your Set Top Box.

We've encountered a problem connecting to your Set Top Box.
Please try again in a few minutes.

View Online Help
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Error

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OK
Changes updated successfully
OK
Pin Validated Successfully
OK

Record Show

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85% Disk space used
21% Disk space used
95% Disk space used
G
Channel info: - 4 | Duration: | Year: | Time: | Genre:
OK

Record Series

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85% Disk space used
21% Disk space used
95% Disk space used
G
Channel info: - 4 | Duration: | Year: | Time: | Genre:

Record Series Options

OK

Recording Priority

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Priority Title Date & Time

Are You Sure You Want to Stop Recording?

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Stopping the recording will only stop this episode. To change recording settings, please visit scheduled recordings.

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My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios

Verizon Email Settings

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Customize your email account so that it's just the way you want it.

Select the category of Email Settings you would like to change.

Delete Sub Account

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Are you sure?

This action will permanently delete this sub account.

First Time Parental Controls Setup

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Please correct the information that you have entered.

Enter your Parental Controls PIN

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Please enter 4 digit number.

Unlock All Channels

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Are you sure you want to unlock all channels?

Change Your PIN Number

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Please correct the information that you have entered.

Pin Number Changed Successfully

Click OK to proceed

De-Enroll from Auto Pay

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Auto Pay is the easiest way to pay your bill.

Here are some reasons to stay enrolled:

  • No more late fee
  • Easily choose how you'd like to manage your payments
  • Receive an email notification when your payment is posted
  • View up to 24 months of billing history
Cancel

Delete Payment Account

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Auto Pay is the easiest way to pay your bill.

Deleting your payment account will not impact your previous transactions.
Do you want to delete the account? If yes, please click the Delete button
to continue.

Account Name:

Account Type:

Bank Routing Number: xxxxx

Bank Account Number: xxxxx

Credit Card Number: xxxxx

Expiration Date:

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Your security is important to us - just one last step to get full access.

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Full Access makes managing your account even easier.

  • Make changes to your service
  • View your bill in full detail
  • View your calling records
Get Full Access

Session Expire

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Your session will expire in 
120 seconds

Do you want to renew your session ?

Your DVR

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Right now, you can only manage your DVR settings and DVR from the Verizon Fios Mobile app, not online. Download Verizon Fios Mobile

Reset Parental Controls PIN

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Are you sure you want to reset your PIN.


Note: This will remove Parental Controls and Purchase PINs from the selected Set Top Boxes. If you wish to resume control of content by rating or limit purchases made during your remote control(s), you must reconfigure Parental Control and Purchase PINs on each Set Top Box you have selected.

Cancel
PARENTAL CONTROLS

First Time Setup

Your Parental & Purchase Controls PINs have been reset.

Please create a 4-digit PIN to setup Parental Controls.

Create
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PARENTAL CONTROLS

Success!

Pin Number Changed Successfully .

Click OK to proceed

OK
PARENTAL CONTROLS

Change Your PIN

Change
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PARENTAL CONTROLS

Parental Controls PIN

Please enter your PIN to manage your Parental Controls settings.

Forgot your PIN? Reset Parental & Purchase Controls PINs.
Continue
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PARENTAL CONTROLS

Parental Controls PIN Error

You have reached your maximum attempts (3) to enter your PIN. Please reset your PIN below. Once reset, you will need to set-up a new PIN.

Reset PIN
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PARENTAL CONTROLS

Parental Controls PIN Error

You have reached your maximum attempts. Please signout and try again.

Ok
PARENTAL CONTROLS

Parental Controls Error

Set Top Box Not Responding.

OK
PARENTAL CONTROLS

Reset Parental & Purchase Controls PINs Warning

This action will remove Parental and Purchase Controls PINs from this Set Top Box. Are you sure you would like to reset your Parental and Purchase Controls PINs?

OK
Cancel

NOTE: If you wish to resume control of content by rating or limit purchases made using your remote, you must reconfigure the Parental and Purchase Controls PINs on this Set Top Box. To do this, visit the Settings section from the Main Menu on your TV using your remote Controls.

MANAGE NETWORKS
Check the networks you want to lock. | Unlock All Channels
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