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ONE-BILL® FAQs
Listed below are the top frequently asked questions from our customers.
How long must I be a Verizon Customer before I can enroll in ONE-BILL®?
You can enroll right away! All you need to have is a Verizon Local & Verizon Wireless Account
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How will my Verizon Wireless charges appear?
They will look exactly as they look today, but will appear on your local bill
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What if I have questions on my Verizon Wireless Bill
You would contact Verizon Wireless directly
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What will be my billing date be?
Since the Verizon Wireless charges are going to appear on your local bill it will be the same billing date as your local bill
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Will I still have access to Verizonwireless.com?
Yes, you can still access Verizonwireless.com for viewing and updating your wireless account. However, you can only pay your ONE-BILL on Verizon.com.
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If my Verizon local service is in my name and my Verizon Wireless service is in my spouse’s name, why can’t I enroll in the ONE-BILL® service?
To protect the privacy of your account records and to ensure that unauthorized access is not granted to your account, the names on both accounts must match exactly in order for your enrollment in the ONE-BILL® service to be completed. You would need to contact your local business office to change the name on your local account to complete the enrollment.
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If I currently have my Verizon local bills mailed to my home and my Verizon Wireless billed mailed to my office, why can’t I enroll in the ONE-BILL® service?
Once your enrollment in the ONE-BILL® service has been completed, the two bills are combined and are then treated as One Bill. In order for consistent accounting treatment, all information must match exactly.
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Will I be able to view my Verizon Wireless balance and current call usage once I am enrolled in the ONE-BILL® service?
Yes, you will able to view your Verizon Wireless balance and charges for the current month up to the bill date for that month and previous months’ bills at WWW.Verizon.com
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Can I view or monitor my Verizon Wireless usage once enrolled in ONE-BILL®?
Yes you can still view or monitor your wireless usage during the month at Verizonwireless.com. You will also be able to view your charges at verizon.com once the bill is rendered.
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Can I make changes to my Verizon Wireless account online on Verizon.com?
Only changes to your local Verizon service are made at Verizon.com Changes to your Verizon Wireless account can be made at Verizonwireless.com
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