Shop Fios plans.

It's easy to switch to the fastest and most reliable internet available.1

Questions about Fios? We can help.

Find answers to frequently asked Fios questions.

Is Fios the same thing as cable?

No. Unlike cable, Fios is powered by a 100% fiber-optic network. Fiber optics are known for fast speeds and reliability.

If I change my mind, can I cancel my service?

With our Worry Free Guarantee, you have the flexibility to cancel Fios within the first 30 days — with no early termination fee.

I’m moving. Can I transfer my Fios service?

If you’re already a Fios customer, call us to disconnect your service before transferring it to the new home. If you are new to Fios, all you need is your address to get started.

What if I need more speed or channels later?

You can upgrade your internet speed or your TV package at any time. Review this website to find the products you need then give us a call to upgrade.

Does my Internet plan include a router?

You can add the Fios Gateway router to your plan for $12/mo.

Can I start watching Fios TV today?

Once you receive your order confirmation, download the Fios™ TV app.2 You can start streaming Fios TV channels right away.

How much speed do I need?

The more Mbps, the faster the internet speed. The number of people in your home, how many devices you use and what you use the internet for can impact how much speed you need.

Is Fios available everywhere?

Verizon Fios is available to more than 15 million homes and businesses across our network. to see if Fios is in your ZIP code.