Schedule of all fees and charges for Family Money Card Program.
Card Account and card(s) for the Family Money Card Program are issued by Metropolitan Commercial Bank (MCB, Member FDIC).
|Account registration fee||$0.00||No fee for account registration|
|Card purchase fee||$0.00||No fee for initial card ordering|
|Card activation fee||$0.00||No fee for card activation|
|Monthly service fee||$5.99||Fee will be charged on your monthly anniversary date|
|Bank to Wallet transfer (ACH load)||$0.00||No fee for incoming ACH from your linked bank account to your Wallet|
|Card to Vault or reverse transfer||$0.00||No fee for transfers between Card and Vault|
|Cash Load (not allowed)|| N/A||Cash load (deposit) is not available|
|Wallet to Card or to Vault transfer||$0.00||No fee for transfers between Wallet, Card and Vault|
|POS PIN purchase||$0.00||PIN purchases are free of charge|
|POS signature purchase||$0.00||Signature purchases are free of charge|
|POS PIN purchase (declined)||$0.00||Declined PIN purchases are free of charg|
|POS signature purchase (declined)||$0.00||Declined signature purchases are free of charge|
|ATM Withdrawal (not allowed)||N/A||ATM use, including withdrawals, is not available|
|Customer service (automated system)||$0.00||No fee for calling our automated customer service line|
|Customer service (live agent)||$0.00||No fee for calling our live customer service agent|
|ATM Balance Inquiry (not allowed)||N/A||ATM use, including balance inquiry, is not available|
|Inactivity||$0.00||No fee if your account becomes inactive after 12 months of lack of activity|
|Close account/card||$0.00||No fee for account/card closure|
|Replace card (lost/stolen)||$3.50||Fee to replace lost/stolen card|
|Expedited card shipping||$24.99||Fee for expedited card shipping|
Your funds are eligible for FDIC insurance and other protections. Your funds will be held at or transferred to Metropolitan Commercial Bank, an FDIC-insured institution. Once there, your funds are insured up to $250,000 by the FDIC in the event Metropolitan Commercial Bank fails, if specific deposit insurance requirements are met and your card is registered.
See fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
Contact Family Money Account Services by calling 1-844-936-6639, by mail at Family Money Account Services, P.O. Box 71402, Salt Lake City, UT 84121, or within the App.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.