Learn more about solutions for solving common connection issues.
Experiencing Slow Speeds?If you think you are experiencing less than expected speeds with Verizon FiOS Quantumsm Internet, please first check your speeds using the Broadband Speed Test
You can use the FiOS Speed Optimizer tool to maximize your web experience. The Speed Optimizer tool can help you determine if settings (TCP/IP and MTU) on your computer are tuned for optimal performance.
Note: The Speed Optimizer tool is for Windows only applications. If you use wired and wireless devices, you must run the optimizer using both modes and power off the PC after running it in each mode for the changes to take effect.
For Apple devices, please go to the Apple Broadband Tuner page.
Other factors that can limit speeds on wireless devices are:
If your expected speeds are 50 Mbps or higher, then you may want to consider upgrading your broadband home router to the 802.11N at www.verizon.com/fiosaccessories/
Experiencing no connection or connection "on" and "off"?Try this quick fix:
Turning your router off and on solves most connection issues.
Try this next:
If turning your router off and on didn’t improve your connection, there could be other reasons your connection could be down or slow.
Other tools that help your speed:
Ask the Verizon Community questions like this:My connection is dropping out a lot.
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