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ONE-BILL De-Enrollment FAQs

En español

Q: How does this impact your Verizon Wireless bill?

  • Your Verizon Wireless bill will be delivered by mail to your billing address.
  • Any paperless billing or automatic payment options you have established for your ONE-BILL will no longer apply to your Verizon Wireless bill. After you have received your first paper bill from Verizon Wireless, you may set up paperless billing and/or automatic payments at verizonwireless.com/myverizon for your wireless account.

Q: How does this impact your Verizon bill?

  • Other than the removal of the Verizon Wireless charges, your Verizon bill will remain the same. There will be no change to your Verizon services or your charges.
  • Any paperless or automatic payment options that you have established will remain in effect for your Verizon Bill.

Q: When should I expect my first paper Verizon Wireless bill?
A: You will receive your first separate Verizon Wireless bill within 30 to 60 days of October 19, 2015. Until you receive the initial bill from Verizon Wireless, please continue to pay your Verizon ONE-BILL as you normally would.

Q: If I am currently enrolled in the Automatic Payment Program, what happens to my payments? Will I need to set up two different payments?
A: The answer to your question is different for your Verizon and Verizon Wireless bills:

  • Verizon. For your Verizon bill (for example your Fios, HSI, or Voice services), any paperless or automatic payment options that you have established will remain in effect. You can confirm that these options are in place or make changes at verizon.com/myverizon for your Verizon account.
  • Verizon Wireless. For your Verizon Wireless bill, any paperless billing or automatic payment options you have established for your ONE-BILL will no longer apply to your Verizon Wireless bill. After you have received your first paper bill from Verizon Wireless, you may set up paperless billing and/or automatic payments at verizonwireless.com/myverizon for your wireless account.

Q: What happens if I currently pay my bill through Online Banking (i.e. Homebanking)?
A: The answer to your question is different for your Verizon and Verizon Wireless bills:

  • Verizon. There should be no changes to your Online Banking arrangements for your Verizon bill (for example, your FiOS, HSI or Voice services). The account and remittance information will not change, and your Online Banking payment should be processed and applied to your statement as usual.
  • Verizon Wireless. When you receive your first Verizon Wireless bill, it is very important that you go into your Online Banking site to establish and update your bill mailing address, with wireless account information, to reflect the same as what appears on your new remit statement. This will ensure that your Wireless payment is processed and applied to your statement in a timely manner.

Q: Can I make payments for both my Verizon Wireless and Verizon services at a Verizon Wireless Location?
A: Yes. After your ONE-BILL de-enrollment, you will be able to make separate payments for your Verizon Wireless and Verizon bills at any Verizon Wireless location.

 

Verizon Landline Customers in California, Florida & Texas

After 3/31/16, you will no longer be able to pay your landline services bill at your local Verizon Wireless stores.

The easiest way to make your payment will be by mail.

Please mail your payment to the P.O. Box address shown on your Verizon landline services bill.

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