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Return Fios Equipment


Image of need to return Fios equipment? It's easy.


What to return
Image of Video Media ServerImage of Set Top BoxImage of digital adaper
Image of power cordImage of Fios Quantum Gateway
What to keepWhat can be recycled?
Image of Optical Network Terminal boxImage of remotes and cables

How To Return

Image of open cardboard boxReturns are free and easy when you follow the instructions included with your Fios Return Kit provided by Verizon. Apply the prepaid shipping label included in your exchange/disconnect kit. Drop it off at the nearest UPS store. Locate your local UPS Store here.

If you need additional return/exchange boxes call 1.800.VERIZON (1.800.837.4966).

30-Day Window

Calendar page with the number 30 on it. Like the number of days you have to return your Fios equipement
Please return all your Verizon Fios equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Charge.*

Unreturn or Damaged Equipment

image of cardboard box with 'fragile' written over it
If the equipment is not returned or is damaged outside of normal wear and tear, an Unreturned Equipment Charge of up to $650 per piece will be applied to your account.**

*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment Charge.

**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Charge will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.

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Did You Know?

Many equipment problems can be fixed in less than 5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house.

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