If your bill is past due

To pay your bill in the My Fios app select Bill from the dashboard then select Pay Bill.

Don’t have the My Fios app?

To pay your bill on My Verizon, sign in and:

• Hover over Billing > select Pay Bill

Don’t have an account?

By Phone

To pay your bill by phone Call us at 1.800.Verizon (1.800.837.4966), say:

• Pay Bill at the prompt > follow the directions provided ($3.50 vendor fee applies)

In Person

Pay in person at one of our convenient locations.

To request a payment arrangement in the My Fios app select:

• Bill from the dashboard > select Bill > Make a Payment Arrangement

Don’t have the My Fios app?

To request a payment arrangement at My Verizon, sign in and select:

• Hover over Billing > select Payment Arrangements > Schedule Payment Arrangement

Don’t have an account?

To make a payment arrangement over the phone call us at 1.800.Verizon (1.800.837.4966), say:

• Payment Arrangements > Follow the instructions

If you received a suspension or late notice, you’ll need to make a payment or schedule a Payment Arrangement online or call us at 1.800.Verizon (1.800.837.4966) to avoid possible interruption of service.

If you pay your past due amount, most services will be restored within one hour. If your services aren’t restored after an hour, give us a call at 1.800.Verizon (1.800.837.4966).

If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. When you schedule a Payment Arrangement, you’ll be allowed extra time to pay the balance due.

Note: Making a Payment Arrangement won’t prevent a late payment charge; the late payment charge may still apply if payment received after your due date.

No. When you schedule a payment, you’re authorizing Verizon to withdraw the payment from your selected account on the date specified. A Payment Arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.

Modify a payment arrangement in the My Fios app or by signing in to My Verizon.

Select the method you would like to use to modify a payment arrangement:

Yes, please be sure to update both. Updating the Payment Arrangement date alone won’t change when the payment will withdraw from your specified payment account.

If you have not received a bill, we will need to verify that we have the correct billing address. You can do this in the My Fios app or online in My Verizon where you can also view your bill and make a payment to have your services restored.

Most services are restored in within 1 hour. If it’s been at least one hour since you paid the full restoral amount, call us. 1.800. Verizon (1.800.837.4966).

If you have an open dispute/claim on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.

Your payment may have been on its way to us but not yet received when you received a letter or a call. Here’s how you can review your payment history to ensure that we received payment.

• Signing into your account at My Verizon
• Use the My Fios app
• Access your billing statement with your remote control (Fios TV customers only)

If you’re still not seeing the payment call us. 1.800. Verizon (1.800.837.4966).

Verizon restricts a customer’s payment options to cash or cashier’s check only when payments have been returned.

You’ll need to continue to pay by cash or cashier’s check until a positive payment history is established and the message no longer appears on your bill.