Support Billing & Account Past Due Bill

If your bill is past due

Make a payment

If your bill is past due, you’ll need to make a payment to bring your account up to date.

Pay bill

Select the method you’d like to pay your bill:

  • My Fios app

  • To pay your bill in the My Fios app select Bill from the dashboard then select Pay Bill.

    Don’t have the My Fios app?

    Download now

  • My Verizon

  • To pay your bill on My Verizon, sign in and:

    • Hover over Billing > select Pay Bill

    Don’t have an account?

    Register now

  • Other ways to pay

  • By Phone

    To pay your bill by phone Call us at 1.800.Verizon (1.800.837.4966), say:

    • Pay Bill at the prompt > follow the directions provided ($3.50 vendor fee applies)

    In Person

    Pay in person at one of our convenient locations.

    Search for payment centers

Note: It is important that funds are available in your bank account on the scheduled payment date to prevent a returned payment on your account.

Make a payment arrangement

Make a payment arrangement in the My Fios app or by signing in to My Verizon.

Arrange now

Select the method you would like to use to request a payment arrangement:

  • My Fios app

  • To request a payment arrangement in the My Fios app select:

    • Bill from the dashboard > select Bill > Make a Payment Arrangement

    Don’t have the My Fios app?

    Download now

  • My Verizon

  • To request a payment arrangement at My Verizon, sign in and select:

    • Hover over Billing > select Payment Arrangements > Schedule Payment Arrangement

    Don’t have an account?

    Register now

  • Other ways to make an arrangement

  • To make a payment arrangement over the phone call us at 1.800.Verizon (1.800.837.4966), say:

    • Payment Arrangements > Follow the instructions

Note: Making a Payment Arrangement won’t prevent a late payment charge; the late payment charge may still apply if payment is received after your due date.

  • Suspension and late notices

  • If you received a suspension or late notice, you’ll need to make a payment or schedule a Payment Arrangement online or call us at 1.800.Verizon (1.800.837.4966) to avoid possible interruption of service.

Frequently asked questions

  • My account is suspended. How can I restore service?

  • If you pay your past due amount, most services will be restored within one hour. If your services aren’t restored after an hour, give us a call at 1.800.Verizon (1.800.837.4966).

  • When should I schedule a Payment Arrangement?

  • If your account is eligible, you can schedule a Payment Arrangement to protect your services from possible interruption if your payment won’t reach us by the due date on your bill. When you schedule a Payment Arrangement, you’ll be allowed extra time to pay the balance due.

    Note: Making a Payment Arrangement won’t prevent a late payment charge; the late payment charge may still apply if payment received after your due date.

  • Is scheduling a payment the same as scheduling a Payment Arrangement?

  • No. When you schedule a payment, you’re authorizing Verizon to withdraw the payment from your selected account on the date specified. A Payment Arrangement is an agreed upon plan for paying your account balance (current or past due) on or before a specified date.

  • Can I modify or cancel my Payment Arrangement?

  • Modify a payment arrangement in the My Fios app or by signing in to My Verizon.

    Modify now

    Select the method you would like to use to modify a payment arrangement:

    • My Fios app

    • To modify a payment arrangement in the My Fios app select:

      • Bill from the dashboard > select Bill > Make a Payment Arrangement > Change Arrangement

      Don’t have the My Fios app?

      Download now

    • My Verizon

    • To modify a payment arrangement at My Verizon, sign in and:

      • Hover over Billing > select Payment Arrangements > Modify Arrangement

      Don’t have an account?

      Register now

  • I set up a Payment Arrangement and also scheduled a payment, but now I need to change the payment date I selected. Do I need to update both the payment arrangement and scheduled payment date?

  • Yes, please be sure to update both. Updating the Payment Arrangement date alone won’t change when the payment will withdraw from your specified payment account.

  • I never received a bill and was suspended for non-payment. What should I do?

  • If you have not received a bill, we will need to verify that we have the correct billing address. You can do this in the My Fios app or online in My Verizon where you can also view your bill and make a payment to have your services restored.

  • I made a payment but my services aren’t restored yet.

  • Most services are restored in within 1 hour. If it’s been at least one hour since you paid the full restoral amount, call us. 1.800. Verizon (1.800.837.4966).

  • Will my services be suspended if I have an open dispute/claim?

  • If you have an open dispute/claim on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.

  • I made a payment but still received a letter or call regarding my past due balance. Is my payment missing?

  • Your payment may have been on its way to us but not yet received when you received a letter or a call. Here’s how you can review your payment history to ensure that we received payment.

    • Signing into your account at My Verizon
    • Use the My Fios app
    • Access your billing statement with your remote control (Fios TV customers only)

    If you’re still not seeing the payment call us. 1.800. Verizon (1.800.837.4966).

  • Why does “Do not send personal check” appear on my bill?

  • Verizon restricts a customer’s payment options to cash or cashier’s check only when payments have been returned.

  • Once “Do not send personal check” appears on the bill, will I always have to pay by cash?

  • You’ll need to continue to pay by cash or cashier’s check until a positive payment history is established and the message no longer appears on your bill.