Verizon Fios and Home payment arrangements FAQs

A payment arrangement is a formal plan to pay your balance by a specific date. It notifies Verizon of your intent to pay, helping you avoid service interruptions.

Both involve a future date, but they serve different roles:

• Scheduled payment: You authorize Verizon to withdraw a specific payment amount from your account on a chosen date. This action fulfills the terms of your payment arrangement.
• Payment arrangement: You make a formal agreement with Verizon to pay your balance by a specific future date. This action prevents service interruption.

Scheduling a payment arrangement helps you stay connected and manage your finances by helping you:

• Avoid service interruptions: Keep your Fios and Home services active while you manage your balance.
• Get extra time: Secure a specific future date or split your past-due amount into 2 payments.
• Have automated protection: Notifies us of your intent to pay so you stay connected.

Keep in mind: A payment arrangement won’t suppress a late payment charge, so the late payment charge may still apply.

Your bill can vary due to different fees:

• $7 Agent Assistance Fee for modifying or cancelling a payment arrangement with a Customer Service Representative by phone.
• One-time activation fees.
• Partial-month charges for new services.
• Early Termination Fee (ETF) if a contract ends early.

Here’s how to review billing changes:

• My Verizon website: Sign in to your Bill Compare page to review what’s different.
• My Verizon app: Select Me > tap Fios > Bill overview > scroll down to Bill Compare.

You'll see the $7 Agent Assistance Fee for payment arrangements made with a Customer Service Representative over the phone in the One-Time Charges section of your bill. Sign in to My Verizon to review your Billing Details.

There is no charge when you use My Verizon or the automated phone system. However, a $7 Agent Assistance Fee applies to arrangements made over the phone with an agent.

Here’s where to set up a new payment arrangement or modify an existing payment arrangement:

• My Verizon website: Sign in to your payment arrangement page.
•  My Verizon app: Select Me > tap Home > Bill overview > scroll down to Payment Arrangements.
• Customer Service: A $7 Agent Assistance Fee may be charged for any payment arrangement made with a Customer Service Representative over the phone.
  

Yes. In most cases, the system prompts you to schedule the payment withdrawal at the same time you confirm your arrangement dates.

To restore service, pay your past-due balance. Once you submit the payment, services usually resume within 1 hour. If your services aren’t restored after an hour, call us at 1-800-Verizon (800-837-4966).

You’re responsible for the balance even if the paper statement does not arrive. Sign in to My Verizon immediately to view and pay your balance.

We recommend enrolling in Paper-free billing to receive digital notifications. Sign in to the Paper Free Billing page in My Verizon to enroll.

If you receive a past-due notice after paying, your payment and the notice likely crossed in the mail. Use these steps to verify your account status and ensure your payment is not missing:

• Confirm your payment status immediately by:
  • Signing in to your Payment History page on the My Verizon website.
  • Signing into the My Verizon app: Select Me > tap Home > select Bill overview > scroll to Payment History.
  • Fios TV Remote: Navigate to Menu > Customer Support > My Account > View My Bill.
• While digital payments are often instant, mailed checks can take up to 7–10 business days to clear and reflect on your account.
• Contact Support If your payment does not appear in your digital history after the expected processing time, contact Verizon at 1-800-VERIZON (1-800-837-4966). Have your payment confirmation number or bank statement ready for verification.
  

If you have an open dispute/claim on your account, we won’t suspend services for the disputed amount. All undisputed charges must be paid to avoid suspension of service.

Yes, if you scheduled both a payment arrangement and a specified payment date, you must update to ensure the new dates match and your arrangement remains valid:

• My Verizon website: Sign in to your payment arrangement page. 
• My Verizon app: Select Me > tap Home > Bill overview > scroll down to Payment Arrangements.

A “Do not send personal check” message appears if previous payments were returned (e.g., for insufficient funds). Use one of the following forms of payment until you re-establish a regular payment history:

• Cashier's check
• Money order
• Credit/debit card
• Cash (at authorized payment locations)

Keep in mind: While you can’t use a personal check, you can still pay online or through the My Verizon app using a credit card, debit card, or electronic funds transfer (once eligible). You can also pay with cash at authorized payment locations.