Voice Mail Upgrade

As part of our ongoing commitment to provide quality service, Verizon will be upgrading your voice mail service to a new system. This upgrade does not include Fios Digital Voice customers.

Mid-Atlantic Customers

We'll give you plenty of notice:

  • As we prepare for your upgrade, you’ll be notified by a message in your voice mailbox and either an email, a message in your bill, or a letter by U.S. Mail with additional details.
  • Just before your upgrade, you’ll receive another voicemail message with more information.
  • After the upgrade, you’ll receive a final message letting you know the upgrade is complete and new messages will be deposited in your new mailbox.

You’ll still be able to access your old mailbox for 30 days by pressing [7] at the main menu of your new mailbox. Messages will be available until they are deleted nofollowing the normal schedule. See the Frequently Asked Questions for additional details about this change.

New York & New England Customers

You will be notified after the voicemail upgrade.  All new messages will be deposited in your new mailbox. The messages and greetings from your old mailbox will be transferred to the new mailbox and your passcode will be retained. Please note that the menu items may change slightly from the previous menu.

Residential FAQs  | Business FAQs | New Voice Mail Menu Map