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Guided solution tools

Our interactive support tools help you identify, fix, and report issues with your Verizon service.

  • Connecting to the Internet
    Fix internet connection issues

    Fix connection issues occurring with your router.

  • Connecting to the Internet
    Fix slow internet speeds

    Resolve issues with slow speeds, freezing video streaming and slow devices.

  • Connecting to the Internet
    Connect your Wi-Fi to devices

    Get help connecting to devices in addition to finding your home Wi-Fi information.

  • Connecting to the Internet
    All Fios services out

    Learn if you have an outage in your area and review your account for issues that might interrupt your service.

Relevant how-to articles

Step-by-step instruction to get you back up and running.

Equipment Return
Set Up Your Equipment
Set Up a Wireless Network
Home Network Set Up
Device Filters
Printer Sharing
Folder Sharing
Connect Device To Your Home Network
Fix Connection Issues
How-To Reconfigure Devices
Locate Default Device Information
Reset Device to Default Settings
Set Up Port Forwarding
System Requirements
Change Wireless Network to WPA2 Encryption
Change Wireless Network to WPA2 or WPA Encryption
Locate Your Networks SSID
Locate Your Networks WEP
Locate Your Networks WPA or WPA2
Equipment Return
Set Up Your Equipment
Set Up a Wireless Network
Home Network Set Up
Device Filters
Printer Sharing
Folder Sharing
Fix Connection Issues
How-To Reconfigure Devices
Locate Default Device Information
Reset Device to Default Settings
Set Up Port Forwarding
System Requirements
Change Wireless Network to WPA2 Encryption
Change Wireless Network to WPA2 or WPA Encryption
Locate Your Networks SSID
Locate Your Networks WEP
Locate Your Networks WPA or WPA2
Set Up Your Equipment
Connect Device To Your Home Network
Fix Connection Issues
How-To Reconfigure Devices

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