Verizon Support
Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

Dial-Up Internet

I don't know if my Internet connection is active. How do I run a ping test? A ping test sends information over the Internet to a computer that you specify, and then returns information about how long it took to contact that computer. If you are able to ping a Web page, you can prove that you have an active connection to the Internet.

Try the ping test on a known Web page, such as You can also ping computers on the Internet using an IP address rather than a domain name (for example,

To run a ping test on Windows®: [Show Me How]
  1. Click Start in the Windows taskbar and select Programs or All programs, depending on the version of Windows.
  2. Select Accessories.
  3. Select Command Prompt or MS-DOS Prompt, depending on your version of Windows.
  4. Enter ping or ping
  5. Press [Enter].

    Note: Some computers will not respond to the ping test for security reasons. If a Web page or server doesn't respond to ping, try a different one.

  6. Ping results display in the Command Prompt window. The ping test was successful if you see results similar to this:

    Reply from bytes=32 time=40ms TTL=249
    Reply from bytes=32 time=30ms TTL=249
    Reply from bytes=32 time=30ms TTL=249
    Reply from bytes=32 time=30ms TTL=249

    If you get the following results, the ping test was not successful:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.
If the ping test works, you have an active Internet connection. If it still does not work, contact Verizon Technical Support.

To run a ping test on Mac® OS X:

Note: Earlier versions of Mac® OS don't have a built-in ping application. You can find Mac®-compliant ping freeware and add-ons on the Web, or you can upgrade to OS X.

  1. From the Applications > Utility folder, double-click Network Utility.
  2. Select the Ping tab.
  3. Enter the URL you want to ping.
  4. Choose Ping. The results of the ping test display in the dialog box.
See Also: Is the DSL modem installed correctly?
I want to troubleshoot my Ethernet adapter (NIC).
Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411