I forgot my user name and password; what should I do?
Need help? Review steps for resetting your Verizon Online password.
Password change tips
Why do I need my user name and password?
- Your password should be case-sensitive.
- Use a combination of at least six numbers and letters.
- Don't use your user name in any form (e.g., spelled backwards or with a number added to the beginning or end).
- Avoid using a single word, from any language, with a number added to the beginning or end.
- Your password cannot include such characters as /, #, *, or a blank space.
- Please allow up to one hour for your password change to take effect.
Verizon SignIn Alerts
Did you know?
Many equipment problems can be fixed in less than
Make sure your equipment is plugged in and that the power is working in the rest of your house