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Guided solution tools

Our interactive support tools help you identify, fix, and report issues with your Verizon service.

  • Connecting to the Internet
    Fix internet connection issues

    Fix connection issues occurring with your router.

  • Connecting to the Internet
    Fix slow internet speeds

    Resolve issues with slow speeds, freezing video streaming and slow devices.

  • Connecting to the Internet
    Connect your Wi-Fi to devices

    Get help connecting to devices in addition to finding your home Wi-Fi information.

  • Connecting to the Internet
    All Fios services out

    Learn if you have an outage in your area and review your account for issues that might interrupt your service.

Relevant how-to articles

Step-by-step instruction to get you back up and running.

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