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Fix Email (Message Center or Webmail)


For AOL email support click here.

There are several reasons your email may not be working. Review the following scenarios and solutions below.

 

Is your Email Software not working?

 

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I can't send or receive email

Most issues can be solved by answering a few questions:

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I can view email in Outlook but not in Message Center or Webmail

Your Outlook email settings may be setup to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server -- and not accessible from any other computer or via the Web.

 

Step-by-Step Solution

Learn more about setting up email software to view emails in Outlook and Webmail or Message Center.

 

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I can't sign in or access my email

There are several possible solutions for sign-in or access issues.

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Other common email issues

I need help with deleted emails

I need help importing an old email account



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