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FiOS Internet

 Connecting a BlackBerry to your wireless home network

You will connect your BlackBerry device to your Verizon FiOS network very similarly to the way you connect a laptop to a wireless network or Wi-Fi hotspot. Your BlackBerry will scan for available wireless networks, and you will select the available network you want to join.


Note: If your email account uses a BlackBerry Enterprise Server, your organization may prevent you from connecting to a Wi-Fi network.


Before you begin: You’ll need your SSID, encryption key and Security Key Type (WPA or WEP). You can obtain this information one of three ways:
  • Review the sticker on the back of your router. The sticker displays the SSID and encryption key information. By default, routers are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.

  • Use In-Home Agent to view your settings: You can access In-Home Agent on a PC that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.

  • Log in to your router from a PC already connected to your FiOS network. The instructions you follow depend on the type of router you use to connect to Verizon FiOS.
Need additional help?

Blackberry product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

To connect a BlackBerry to your wireless home network:

  1. Click the Manage Connections icon on the Home screen.
  2. Select Set Up Wi-Fi Network.
  3. Click Scan for Networks.
  4. When the list of available networks displays, select the network you want to join.
  5. Complete the instructions displayed on your BlackBerry screen.
  6. If you want to automatically connect to this network in the future, click Next when you are prompted to save a profile.
  7. You can optionally change the order of your Wi-Fi profiles by clicking Prioritize Wi-Fi Profiles.
  8. Click Finish.
You can change your Wi-Fi network options by clicking Manage Connections on the Home screen, and then clicking Wi-Fi Options.

For more information, please contact BlackBerry at

To connect a Samsung Galaxy S3 to your wireless network:

  1. From the Home screen, tap the Menu key
    Galaxy Samsung S-3

  2. Tap Settings
    Galaxy Samsung S-3

  3. Tap Wi-Fi
    Galaxy Samsung S-3

  4. Under the Wi-Fi networks section, select your desired network
    Galaxy Samsung S-3

  5. Enter the wireless password, if required
    Galaxy Samsung S-3

  6. Tap Connect
    Galaxy Samsung S-3

  7. To connect a Windows Phone 8 to your wireless network:

    1. From the Start screen, swipe right to the Apps screen
      Windows Phone 8

    2. Scroll down and tap Settings
      Windows Phone 8

    3. Tap Wi-Fi
      Windows Phone 8

    4. Under Wi-Fi networking, across from the word Off, tap the switch to turn on Wi-Fi
      Windows Phone 8

    5. Tap a network to connect to
      Windows Phone 8

    6. If prompted, enter the password and click done.
      Windows Phone 8

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