Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

The process for creating a wireless home network can be completed in less than 10 minutes. These simplified directions make the following assumptions:

  • Your Verizon MI424WR router has been installed and you can access the Internet.
  • You have a wireless network adapter installed in the computer you’re connecting to the wireless network. You can use Device Manager if you’re unsure whether you have a wireless adapter installed.

To create your Verizon MI424WR wireless home network:

Available Networks

  1. Click the wireless connection icon (No Connections Icon) in the right Taskbar next to your clock information.

  2. Select the wireless network you want to join when the list of available wireless networks displays.

  3. Select Connect automatically to connect to this network each time you log in to your computer.

  4. Click Connect to join the selected wireless network. The status will change to “Connected.” [Show Me]

Entering the network security information
  1. Enter your network's security encryption key in the Security key field. Your router was configured by the manufacturer to use WEP encryption and includes the WEP key on a label affixed to the bottom or side of your Verizon MI424WR router.

    • If you have improved your network encryption by upgrading to WPA2 or WPA encryption, enter your updated encryption key.
    • If you have forgotten your network encryption key, you can access your router's configuration utility to find it.

      Security Key


  2. Select Hide characters to replace your entry in the Security Key field with dots to improve security.

  3. Click OK.

  4. Congratulations, your computer is now connected to your wireless network. The next step is to test your new connection.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411