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FiOS Internet

 Troubleshooting the Verizon MI424WR router
You can use the Power, Internet, and Ethernet lights on the front panel of the Verizon router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.
Download In Home Agent
  1. Is the Power light illuminated?
  2. Is the Ethernet WAN light illuminated?
  3. Is the Internet light illuminated?

  4. If the Verizon router is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
    • Light for the port where a cable is connected is green: The Ethernet connection between the router and the computer or network device is established. Go to Step 5.
    • Light for the port where a cable is connected is off: No link is established between the Verizon router and your computer or network device.

  5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.

  6. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

  7. If you still can't connect to the Internet, please contact Verizon Fiber Solutions Center
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
Figure depicting Verizon router
Diagnostic LEDs on Verizon MI424WR Router

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Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


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