Troubleshooting D-Link DI-624 or DI-604 router issues
You can use the lights on the front panel of your D-Link DI-624 router to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.
Note: You might want to print these directions to make the troubleshooting process easier.
Is the Power light illuminated?
- Light is green: The D-Link router power is on. Go to Step 2.
- Light is not solid green: The router isn't getting power. Ensure the router is plugged in to wall outlet
Is the WAN light illuminated?
- Light is green: The connection between the router and Verizon Online is established. Go to Step 3.
- Light is off: The link between the router and Verizon Online is not connected.
If the D-Link router is connected to your computer using an Ethernet cable, are any Local Network lights illuminated (E1, E2, E3, or E4)?
- Light for the port where a cable is connected is green: The Ethernet connection between the router and your computer is established. Go to Step 4.
- Light for the port where a cable is connected is off: No link is established between the D-Link router and your computer.
If your computer uses a wireless network adapter to connect to the network, is the WLAN light illuminated?
- Light is green: The wireless connection between the router and your computer is established. Go to Step 5.
- Light is off: No link is established between the D-Link router and your computer.
- Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.
- Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.