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Using the Internet light to troubleshoot the Actiontec RI408 router.
  1. The most common cause of a lost connection to your FiOS service is a bad connection between the router and your FiOS wall connection.
    • Check the connection where the Ethernet cable connects to the WAN port on the back of the Actiontec router.
    • Check connection where the same Ethernet cable connects to your FiOS wall connection.

  2. If the Internet light still isn't illuminated, there may be a service outage in your area. If you have a mobile phone with Internet access, you can enter http://www.verizon.com/support/residential/service_outage_information.htm to display the Verizon Outage page.


  3. If the Internet light is now illuminated but you still can't connect to the Internet, continue with Troubleshooting Step 3.


  4. If the Internet light is not illuminated after you checked the connections, please contact the Verizon Fiber Solutions Center.


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