Resetting your Verizon 9100EM or 9100VM router to the factory defaults You may be instructed by a Verizon technical support person to reset your modem in order to clear any existing properties. You may also have to reset your router to the factory defaults if you have forgotten your router user name or password.
- Note: Resetting your router to the factory defaults not only changes your router user name and password to the factory default values, but it also deletes all your home network settings. This includes the SSID and network encryption key. After you reset your router to the factory defaults, your home network won't be accessible until you reconfigure your router and all your network devices to use the same SSID and network encryption key (WEP, WPA, or WPA2).
- With the power on (Power LED on front panel should be lit green), use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
- Release the Reset button. The Verizon router will automatically reboot itself.
- Wait 15 seconds before resuming setup.
- Your Verizon 9100 router is now using the default settings for the network configuration. This includes the default SSID and network encryption key (WEP, WPA, or WPA2). You must re-configure your Verizon 9100 router to match the previous settings that were assigned to all the other devices on your wireless network. Otherwise, no other network devices will be recognized.