Learn more about solutions for solving common connection issues.
Experiencing Slow Speeds?If you think you are experiencing less than expected speeds with Verizon FiOS Quantumsm Internet, please first check your speeds using the Broadband Speed Test
You can use the FiOS Speed Optimizer tool to maximize your web experience. The Speed Optimizer tool can help you determine if settings (TCP/IP and MTU) on your computer are tuned for optimal performance.
Note: The Speed Optimizer tool is for Windows only applications. If you use wired and wireless devices, you must run the optimizer using both modes and power off the PC after running it in each mode for the changes to take effect.
Other factors that can limit speeds on wireless devices are:
If your expected speeds are 50 Mbps or higher, then you may want to consider upgrading your broadband home router to the 802.11N at www.verizon.com/fiosaccessories/.
If your router signal strength is poor, you may want to consider a wireless network extender.
Experiencing no connection or connection "on" and "off"?
Try this quick fix:If rebooting your router didn't solve the issue, review specific troubleshooting tips for your router.
Turning your router off and on solves most connection issues.
Try this next:
If turning your router off and on didn’t improve your connection, there could be other reasons your connection could be down or slow.
Other tools that help your speed:
for personalized, convenient support
Many equipment problems can be fixed in less than
Make sure your equipment is plugged in and that the power is working in the rest of your house