Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Entering DNS settings in the D-Link DI-604 router to opt out of DNS Assistance

  1. Open a Web browser and enter in the Address bar at the top of the screen.
  2. Enter your router user name and password into the Login screen.
    Note: If you haven't changed the default user name and password, enter admin in the User Name field and leave the Password field blank.
  3. Click WAN in the left navigation panel.
  4. Before changing any DNS entries, please write down the current server addresses listed in the Primary DNS Address and Secondary DNS Address fields.
  5. Change the last octet of the Primary and Secondary DNS server addresses to 14. For example:

    You look up the DNS information and the server numbers are:
    • XXX.XXX.XXX.12 Primary DNS
    • XXX.XXX.XXX.12 Secondary DNS
    You would change the addresses to the following when statically assigning them to the computer or modem/router.
    • XXX.XXX.XXX.14 Primary DNS
    • XXX.XXX.XXX.14 Secondary DNS
    Note that the .14 is the special set of servers that will opt you out of the DSN Assistance program.

  6. Click Apply.
  7. Click Continue to confirm you want to restart the router.
  8. Close the D-Link setup window.
  9. Restart your computer.
  10. After your computer restarts, open a web browser and enter to test your new DNS settings. The Verizon home page should display.

Privacy SettingsAccept CookiesAccept Cookies
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411