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Can't Connect to Internet

Use Verizon Troubleshooter

Use the Verizon Troubleshooter to diagnose and fix your Internet connection issues automatically.

Test Router Connection

If rebooting your router didn't solve the issue, get troubleshooting tips for your router by selecting the appropriate graphic below.

Fios Quantum Gateway Verizon 9100EM Router
Fios Quantum Gateway Verizon 9100EM
Verizon MI424WR RouterVerizon MI424WR Rev I Figure depicting Verizon 9100VM router
Verizon MI424WR Rev G and Rev I Verizon 9100VM

Figure depicting D-Link wireless router
D-Link DI-624

Actiontec MI424WR Router
Actiontec MI424WR

Figure depicting D-Link wired router
D-Link DI-604

Actiontec RI408 Router
Actiontec RI408


Troubleshooting the ONT

Verify that the Optical Network Terminal (ONT) is receiving power. The ONT is a small Verizon box located on the outside of your home. It has a power cord that goes into your home where it plugs into an existing standard AC outlet.
 

Figure depicting the Optical Network Terminal

 


Privacy SettingsAccept CookiesAccept Cookies Verizon 9100 VM RouterVerizon 9100VM RouterActiontec MI424WR RouterActiontec RI408 RouterActiontec MI424WR RouterActiontec RI408 Router SolutionDesc4=16114,16235;;SolutionDesc2=43989,42107,43066,47562,47562,46402,46402,47561,47561,16115,16115,16237,16290;SolutionDesc3=16237;SolutionDesc1=43989,42107,43066,47562,47562,46402,46401,47561,47561,16115,16115,16237
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Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house

 

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