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High Speed Internet

Connecting a Blackberry to your wireless network
Before you begin: You’ll need your network's SSID, encryption type (WPA2, WPA or WEP), and encryption key. You can find this information in one of three ways:
  • Review the sticker on the back of your router or gateway. The sticker displays the SSID and encryption key information. By default, some routers and gateways are configured as WPA. You may have to choose WEP if the device you wish to connect is not accepting WPA mode.

  • Use In-Home Agent to view your settings: You can access In-Home Agent on a computer that is already connected to Verizon Online. Within In-Home Agent, go to the Networking tab and select Retrieve SSID and WEP/WPA key.

  • Log in to your router or gateway from a computer already connected to your wireless network. The instructions you follow depend on the type of router or gateway you use to connect to Verizon High Speed Internet.
Need additional help?

Blackberry product support is outside the normal Verizon Support boundaries, but additional information is available through:

1)Verizon Premium Technical Support

2)Verizon Forums

3)The manufacturer of your game console

To connect a BlackBerry to your wireless home network:

  1. Click the Manage Connections icon on the Home screen.
  2. Select Set Up Wi-Fi Network.
  3. Click Scan for Networks.
  4. When the list of available networks displays, select the network you want to join.
  5. Complete the instructions displayed on your BlackBerry screen.
  6. If you want to automatically connect to this network in the future, click Next when you are prompted to save a profile.
  7. You can optionally change the order of your Wi-Fi profiles by clicking Prioritize Wi-Fi Profiles.
  8. Click Finish.
You can change your Wi-Fi network options by clicking Manage Connections on the Home screen, and then clicking Wi-Fi Options.

For more information, please contact BlackBerry at

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