Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

High Speed Internet

Why does my High Speed Internet Connection Seem Slow?

If your Verizon High Speed Internet speed seems unusually slow, step through the checklist below to diagnose the problem.

Figure depicting checkbox Run DSL Speed Optimizer. Are you tapping into the full power of your Verizon High Speed Internet connection? Use the DSL Speed Optimizer tool to help you determine if key settings (TCP/IP and MTU) are tuned for optimal performance. Learn more.

Figure depicting checkbox Turn your modem off and then back on. Most Internet connectivity problems can be solved by turning the modem off and then back on again. Turn your modem off, wait 15 seconds, and then turn it back on. After waiting 45 seconds to allow the modem to synchronize with the server, try reconnecting to the Internet.
  • Note: If your modem doesn't have an on/off switch, unplug the modem instead of turning it off.
Figure depicting checkbox Find and remove viruses. Viruses can slow your computer's performance, especially if they've deleted or corrupted critical files.

Figure depicting checkbox Find and remove spyware. Spyware can run silently in the background whenever your computer is operating, draining memory and processing resources and significantly slowing your system's performance.

Figure depicting checkbox Free up space on your hard drive. The amount of free space on your hard drive can also affect your computer's performance. A regular routine of maintenance procedures can help keep your computer running efficiently.

Figure depicting checkbox Make sure filters are installed. Filters must be installed on every telephone device that shares the telephone line with your Verizon High Speed Internet. If filters are missing, you may experience reduced DSL speeds as well as static or hissing on the telephone line.
See Also: Intermittent connection issues
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc2=23749,18140,18305,18141,17992;;SeeAlsoLinks=18194
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411