Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
Verizon SignIn Alerts

High Speed Internet

Getting Started with High Speed Internet

Learn more about High Speed Internet, if your computer meets system requirements and the equipment you'll need to use High Speed Internet.



About High Speed Internet

What is High Speed Internet?
  • Verizon High Speed Internet, also called DSL, uses your phone line to deliver broadband Internet access to your home.
  • Allows simultaneous phone & Internet use.
  • Gets up to .5/1 mbps download/upload speeds*


*Actual speed will be provisioned at the highest optimized speed range at your location

Getting Started DSL Graphic 
Verizon High Speed Internet Setup

System Requirements

System requirements are a list of the minimum hardware and software resources your computer needs to work with Verizon High Speed Internet Service.  

  • Windows XP/Vista/Windows 7 or Mac OS X 10.3 or above
  • Browsers Supported:
  • Microsoft® Internet Explorer 7.x and 8.x
  • Mozilla Firefox 7.x and up
  • Chrome 15.x on the PC.
  • Also supported Safari 5.x on the Macintosh®
  • 100 Mb disk drive space
  • Ethernet USB connection


    High Speed Internet Equipment


    Verizon Online provides a Self-Install Kit that includes the equipment needed for your High Speed Internet connection.  Your Self-install Kit is delivered 1 or 2 days before your service-ready date. It includes the following equipment:




    High Speed Internet Filters
    DSL Filter Image
    Note: If you are using your High Speed Internet service on the same line as your home phone, your kit includes filters that plug into your phone jacks and prevent the data and voice signals from interfering with each other.
    Which devices require filters?
    Power Supply
    Phone cord grahic
    HSI Installation Brochure
    PDF graphic (1.5 MB).

    Modem or Gateway
     Versalink Graphic 
    Ethernet Cable
    Ethernet Cable image 
    Modem Phone Cord
     Phone Cord image





    Verizon High Speed Internet installation is a three-step process. First, you’ll install DSL filters on your phone devices (if applicable). Next, you’ll install your Router or Gateway. Then, you’ll install DSL software on your computer. After you order High Speed Internet, your Self-Install Kit, which includes your High Speed Internet Equipment, will arrive a few days before your Service Ready Date. Once your Service Ready Date arrives, you’ll install High Speed Internet.

    Important: Before you install High Speed Internet, make sure your Service Date has arrived. If you don’t know your Service Ready Date, visit the Order Status tool on the What’s Next Web site and enter your phone number and last name.
PDF graphicDSL Getting Started GraphicGetting Started DSL Graphic PageIntroText=16496,16495,16495;PageIntroText1=16474,23327,16480,16478,16481,16479,23166
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services


Watch Fios