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Verizon SignIn Alerts

High Speed Internet

Actiontec GT704WG  gateway troubleshooting You can use the Power, DSL, and Ethernet lights on the front panel of the Actiontec GT704WG gateway to help diagnose home networking connectivity problems. Follow the steps below to diagnose and test the possible solutions for any connectivity problems you are experiencing.

Note: You might want to print these directions to make the troubleshooting process easier.

Figure depicting the lights on the front panel of the Actiontec gateway

  1. Has your Service Ready Date passed? High Speed Internet Service is not available until Verizon Online activates your line.
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
  1. Is the Power light illuminated?
  2. Is the DSL light illuminated?
    • Light is green: The connection between the Actiontec gateway and Verizon Online is established. Go to Step 4.
    • Light is off: The link between the gateway and Verizon Online is not connected.

  3. If the Actiontec gateway is connected to your computer using an Ethernet cable, are any Ethernet lights illuminated (E1, E2, E3, or E4)?
  4. If the Actiontec GT704WG gateway is connected to your computer using a USB cable, is the USB light illuminated?

  5. Reboot your computer by turning it off, waiting for 45 seconds, and then turning it back on. Re-check your router lights.

  6. Disconnect all networked computers and restart the computer connected to the router. Reconnect the other computers one-by-one to isolate the problem.

Return to Actiontec Network Troubleshooting Return to Actiontec GT704WG Wired

See also: Using the ping command to test the connection between your computer and gateway
Using the ping command to verify your Internet connection
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Many equipment problems can be fixed in less than
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Make sure your equipment is plugged in and that the power is working in the rest of your house


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