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Using the ping command to verify the connection between your computer and router

Select your operating system


Windows XP or 2000
  1. Click Start in the bottom Taskbar.
  2. Click Run.
  3. Enter cmd in the Run window.
  4. Type ping 192.168.1.1
  5. Click here for analysis and troubleshooting results
Windows 7
  1. Click Start in the bottom Taskbar.
  2. Enter cmd in the Search Programs and Files window.
  3. Type ping 192.168.1.1
  4. Click here for analysis and troubleshooting results
Windows 8
  1. Click Search in the upper right of the screen.
  2. Enter cmd in the search box.
  3. Type ping 192.168.1.1
  4. Click here for analysis and troubleshooting results
Windows 10
  1. Type cmd in search
  2. Select Command Prompt
  3. Type ping 192.168.1.1
  4. Click here for analysis and troubleshooting results



Analysis and Troubleshooting
Figure depicting Command prompt
  • If Packets: Sent = 4, Received = 4, Lost = 0 (0% loss) displays, the connection is good and the signal successfully reached the router or gateway.
  • If Packets: Sent = 4, Received = 0, Lost = 4 (100% loss) displays, the connection is faulty and none of the signals did reached the router or gateway.
  • A Destination host unreachable or Request timed out error message also indicates the connection is faulty and the signal did not reach the router or gateway.

Troubleshooting
  • Check the physical connection between your computer and the router or gateway.
  • Check your router settings.
  • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have have a defective or damaged interface card.


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