Troubleshooting a slow connection: Remove viruses Use antivirus software to remove viruses and worms from your computer. In addition to running in the background to protect your computer from viruses in emails, most antivirus programs can also scan your hard drive for viruses and worms.
Use the virus protection software available from the Verizon Internet Security Suite to remove viruses or worms from your computer. If you are seeing symptoms of a virus, set the antivirus software to scan your entire hard drive.
Note: The Verizon Internet Security Suite is available to Verizon Online customers for an additional charge.