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Has your Service Ready Date arrived? You cannot perform a complete install before your Service Ready Date.
The Service Ready Date is the day that Verizon High Speed Internet activates the DSL signal on your telephone line. After you complete your order for Verizon High Speed Internet, Verizon Online gives you your Service Ready Date. Please wait until your Service Ready Date has arrived before installing Verizon High Speed Internet software.
You can find your Service Ready Date using the Order Status tool that's included on the What's Next site. You will have to enter your phone number and last name and use the Order Status tool. You can install your filters (Step 1) and your modem (Step 2) before the Service Ready Date, but you cannot complete the software installation (Step 3) until a DSL signal has been enabled on your phone line.
During software installation, your computer must successfully establish a DSL connection to the Verizon High Speed Internet service. If your phone line is not enabled to carry a DSL signal, installation will fail at this step.