Determine if Problem is With Inside or Outside Wiring
Repairs for outside wiring If the problem is with outside wiring you can use the Verizon Troubleshooter to diagnose the problem and request a repair if an issue is detected, and Verizon will fix it at no charge.
Watch the online Verizon Troubleshooter tour
Repairs for inside wiring or jacks If you have a problem with your inside wiring or jacks, you can fix it yourself or hire a provider of your choice, or you can use the Verizon Troubleshooter to diagnose the problem and request a repair if an issue is detected. A service charge will apply for Verizon Repair assistance. Inside Wire Maintenance If you have Inside Wire Maintenance, costs for repairing your inside wiring may be covered by your plan. FiOS® Phone Service may not be available in all areas.
See also: Related FiOS Phone Service topics