Phone TroubleshootingYou can use the following topics to troubleshoot problems you may be having with your phone connection or wiring.
If the problem still persists, you can use the Verizon Troubleshooter to diagnose your telephone's problem and request a repair if an issue is detected.
Watch the online Verizon Troubleshooter tour
Inside Wire Maintenance
Using Calling Features
Verizon Repair Request