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Verizon SignIn Alerts

FiOS TV

Return Equipment by mail
Returning FiOS TV Equiptment
What to return
Image of Video Media Server Image of Set Top Box Image of digital adaper
Image of power cord Image of FiOS Quantum Gateway

What to keep

What can be recycled?
Image of Optical Network Terminal box Image of remotes and cables

How To Return

Image of open cardboard box
Returns are free and easy when you follow the instructions included with your FiOS Return Kit provide by Verizon. Apply the prepaid shipping label included in your exchange/disconnect kit. Drop it off at the nearest UPS store. Locate your local UPS Store here.

If you need additional return/exchange boxes call 1.800.VERIZON (1.800.837.4966).

30-Day Window

Calendar page with the number 30 on it. Like the number of days you have to return your FiOS equipement
Please return all your Verizon FiOS equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Charge.*

Unreturn or Damaged Equipment

image of cardboard box with 'fragile' written over it

If the equipment is not returned or is damaged outside of normal wear and tear, an Unreturned Equipment Charge of up to $650 per piece will be applied to your account.**

*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment Charge.

**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Charge will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.


See also: Fix or replace broken FiOS TV equipment
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