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Returning Equipment Because You're Disconnecting Service

What To Return

Video Media Server Set Top Box
(models vary)
Digital Adaptor

  What To Keep

Cables Power Cords ONT Box

Please return your router, unless it is personally owned.

How To Return

If you are swapping out or disconnecting Verizon TV equipment, place your old Verizon set top box(es) with power cord(s) into the shipping boxes provided. Attach the pre-paid label and take to any UPS store. If you pre-pack and use the label provided, shipping is free. Locate a UPS store here.

30-Day Window

Please return all your Verizon FiOS equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Fee.*

Unreturned or Damaged Equipment

If the equipment is not returned or is damaged outside of normal wear and tear, an unreturned equipment charge of up to $650 per piece will be applied to your account.**

*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment fee.

**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Fee will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.

See also: Fix or replace broken FiOS TV equipment
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