Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Wireless
  • Residential
  • Business
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts


Additional information regarding FiOS TV equipment
  • Can I purchase the equipment instead of renting it for a monthly fee?

  • Rental is the only option for Verizon FiOS TV Set-Top Boxes. The equipment we provide is state-of-the-art, and we ensure you have the latest technology without having to spend hundreds of dollars for each box up-front.

  • Can I hook up multiple TVs with Verizon FiOS TV Service?

  • Yes. Set-Top Boxes are required for each television where you would like to receive digital programming (all packages and channels beyond the FiOS TV Local Package). You can install FiOS TV on up to seven televisions with Set-Top Boxes. Our representatives and technicians will work with you to set up the best FiOS TV network in your home.

  • How can the sound be improved?

  • Our Set-Top Boxes have both stereo and digital 5.1 surround sound outputs available. Using these outputs results in a dramatic improvement to the audio quality.

  • Why is a router needed for installation of Verizon FiOS TV Service?

  • We use a router to provide you the latest in TV technology. Data for the FiOS TV Interactive Media Guide and On Demand programming travel over our network to the Optical Network Terminal and through the router before reaching your Set-Top Boxes, letting you take control of your viewing experience and enabling the interactivity that this network provides. The router provides a more secure networking environment and ensures the quality of service necessary to deliver the FiOS TV experience. If you choose, the router will facilitate application and content sharing in your home between your TVs and computers.

  • Do I need a separate Set-Top Box for every TV in my house?

  • Yes. Customers receiving FiOS TV service will need to ensure that each TV set in the home is equipped with a Verizon-supplied set-top box, digital adapter, or CableCARD so that they can continue to enjoy the service on all of their sets.

  • Is the remote control a universal remote?

  • Yes. In addition to operating your Verizon FiOS TV Set-Top Box, the remote control can be programmed to control other devices such as your TV, DVD player, or home theater system. Each Set-Top Box from FiOS TV comes with a remote control.

  • What is the advantage of a Digital Video Recorder (DVR)?

  • A DVR gives you control of your TV experience, enabling you to watch what you want, when you want. You can pause and rewind live TV, record two programs at the same time, or watch one live program while recording another.

See Also: Learn about FiOS TV
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios


  • Visual 411