Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle


    About FiOS

    FiOS Internet

    FiOS TV

    FiOS Digital Voice


    High Speed Internet (DSL)


    Home Phone

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of FiOS. Explore FiOS Lounge today.

    FiOS Lounge





Verizon SignIn Alerts


Getting started with Visual 411

Visual 411 is a FiOS TV widget that makes it easy to search for businesses in your neighborhood or across the country.

Using your FiOS TV remote, you can:

Click here for local
coupons and more!
  • Search for a business by name or business category.
  • Search by zip code, city, and state.
  • Search only those businesses that offer a Coupon or Deal.
  • Obtain a detailed five-day local weather forecast, based on the user's zip code.
  • Display a map (hybrid, satellite, or terrain) on your TV screen that shows the location of the business that provides the ability to zoom-in and zoom-out to view map details.
  • Send a business listing as a text message to any wireless mobile phone number.
  • Click-to-call a business listing (available only to FDV customers).
  • Click-to-call Directory Assistance (available only to FDV customers).

With Visual 411 you can save up to 10 keywords to quickly look up businesses from your FiOS TV remote control.

How do I access Visual 411?

Visual 411 is available in the News and Info section of the FiOS TV Widget library.

How do I?

Visual 411 Icon SolutionDesc1=46777,46785,46778,46779
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411