Verizon FiOS TV App for iPad Watching Live TV on iPad
Verizon is proud to offer FiOS customers a new option for viewing select live TV channels within the home. If you subscribe to both FiOS TV and FiOS Internet, you can now use the Verizon FiOS Mobile app to watch FiOS content on your iPad!
How do I watch live TV on my iPad?
It’s easy to start watching select live streaming television channels* on your iPad using your home network and your FiOS services. If you already subscribe to both FiOS TV service and FiOS Internet service, simply go to the Live TV tab in the FiOS Mobile app and select a channel to begin streaming it from anywhere in your home.
*Not all channels in the FiOS TV lineup are available at this time.
Not sure exactly what you want to watch? Browse the channel selection using the genre filters at the top of the screen (All Categories, Movies, TV Shows, News, Sports, and Kids). It’s a quick and easy way to find something that interests you and is available for watching immediately. You can also pinch or double-tap the screen while watching any channel to display a mini guide that will show you what’s airing on other channels. Use it to change the channel or double-tap again to dismiss.
Don’t forget, you must be subscribed to the selected channel in your FiOS TV channel package in order to enjoy it on your iPad. To check your channel package subscriptions, go to www.myverizon.com and sign in. You can also add channels and upgrade your channel package from My Verizon or directly from your FiOS TV Set-Top Box using your remote control.
How do I use Parental Controls for live TV?
Parental Controls are available from the Settings menu in the FiOS Mobile app, and allow you to block currently airing programs by rating based on age category. Simply select the age category that is appropriate for your household (All Ages, Ages 7+, Ages 13+, Ages 17+, Ages 18+) and make sure the slider switch is set to ON.
You will then be prompted for your Parental Controls PIN each time you wish to watch content that has been blocked by the ratings you selected.
How do I use Closed Captioning for live TV?
Closed Captioning is available for most programs on most live TV channels. Any time you are watching a channel, you will see a Closed Captioning button in the upper right corner. Simply switch Closed Captioning to ON, and you should start seeing Closed Captioning being displayed whenever it is available for the selected program.
Please note that the Closed Captioning setting in the FiOS TV application only applies to content streamed within the application itself. Any Closed Captioning settings applied from the iPad Video Settings menu will not apply to content within the app.
What if I’m having problems viewing or hearing a particular channel or program?
You must be connected to a FiOS router to watch live TV. You will only be able to watch channels that are part of your current FiOS TV subscription plan or available through the FiOS router to which you are connected.
Managing My DVR
If you have one or more DVRs in your home, you can use the FiOS Mobile app to manage your recordings and your DVR schedule from anywhere! To upgrade your service to include a DVR Set-Top Box, please click here
Click on Add/Return Equipment under TV Account Actions. If you are exchanging equipment, do not forget to check "Yes, I want to return some equipment" at the top of the form and we will send you a postage-paid box to easily return the old set-top box.
Is the DVR management feature supported by a non-Verizon provided router?
No, only Verizon provided routers are supported to work with the DVR management feature at this time.
I have a DVR but receive a "Set-Top Box is not responding" message when I try to access my DVR through the Verizon FiOS Mobile app or through the FiOS TV Central website. What do I do?
If your DVR information is not appearing, please check the following:
Using My iPad as a Remote Control
Lost your FiOS TV remote? Tired of fighting for control of what to watch? The FiOS Mobile app lets you use your iPad as a remote control for any HD Set-Top Box in your home when connected to your FiOS home router.
How do I connect my iPad with my Set-Top Box?
The FiOS Mobile app will ask you to sign in using your Verizon User ID and Password. NOTE: Your iPad should also be connected to your FiOS home router. If you have more than one router in your home, be sure to connect to the same router that your Set-Top Box is on.
Why won’t this app work with my standard definition (SD) Set-Top Box?
Standard definition Set-Top Boxes do not have the technical specifications to run our remote control application. To upgrade your service to include an SD Set-Top Box, please click here. Click on Add/Return Equipment under TV Account Actions. If you are exchanging equipment, do not forget to check "Yes, I want to return some equipment" at the top of the form and we will send you a postage-paid box to easily return the old Set-Top Box.
Why is the remote not communicating with my HD Set-Top Box?
There are a few possible reasons for having trouble communicating with your HD Set-Top Box:
How can I adjust the volume of my Set-Top Box?
Press the Vol + or Vol - button on the remote control in the FiOS Mobile app to adjust the volume on your HD Set-Top Box (STB).
If you’re having trouble adjusting your volume and the STB is not responding to your commands, you may need to alter your Set-Top Box settings: