How to replace a damaged, defective or lost FiOS TV remote control How to replace a damaged, defective or lost FiOS TV remote control
The quickest way to order a replacement is with our In-Home Agent (IHA).
Open the In-Home Agent App on your computerYou can also order a replacement through the IMG (Interactive Media Guide).
Ordering a Remote through the IMG (Interactive Media Guide)
From the Main Menu on your TV, select >Customer Support
You can also order a replacement by logging into My Verizon with your Verizon user credentials.
*Once your order is placed, your remote will arrive at your service address within 3-8 business days*