Support TV Programs & Features Parental Controls
Looking to setup parental controls on your Fios TV? Follow these steps!
  • 1
    Press Menu on your Fios remote.
  • 2
    Select Settings, then System, then Parental/Purchase Controls
  • 3
    Follow the TV prompts to create your PIN

Parental and Purchase Controls

Parental Controls feature allows you to:

  • Use ratings to block what content can be viewed
  • Use age preferences to block content for a particular age group
  • Control the display of adult programming and information
  • Block specific channels
  • Block access to widgets that have potentially harmful/private content

Purchase Controls allow you to:

  • Set up and PIN to prevent unwanted purchases through your STB

Setting up Parental and Purchase Controls

Setting up Parental and/or Purchase Controls is easy. You can always make changes if you need to adjust your settings later. Below are the different ways in which you can set up controls:

  • To set up Parental and/or Purchase Controls using your Fios TV remote control press:
    • Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN
  • To set up Parental Controls online, sign into My Verizon and go to:
    • Your TV > Manage Your TV > Parental Controls

Don’t have an account?

Register now

  • To set up Parental Controls with the Fios Mobile app select:
    • Settings > Parental Control > Set Parental PIN

Don’t have the Fios Mobile app?

Download now

Note:

  • In the app, only Parental Controls can be managed, not Purchase Controls
  • Each STB and eligible device must be set up for Parental/Purchase controls
  • You can use the same PIN number on multiple devices and for both Parental and Purchase settings

Frequently asked questions

  • How do I set up parental controls using my Fios TV remote control?

  • Purchase Controls allow you to set up a PIN to prevent unwanted purchases through the TV.

    • To set up using your Fios TV remote control press:
      • Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN
  • How do I reset my parental or purchase control PIN?

  • For security reasons, you cannot reset parental/purchase control PINs from the TV.

    • You can enter your PIN up to 5 times before it will temporarily lock you out. If this happens:
    • To change your Parental Control PIN using the Fios Mobile app, select:
      • Settings > Parental Controls > Enter Parental PIN > Change Parental PIN

    Don’t have an account?

    Register now

    Don’t have the Fios Mobile app?

    Download now

  • How do I unlock channels?

  • To unlock your channels in your TV, follow the steps below:

    • Menu > Settings > System > Parental/Purchase > Enter Parental Control PIN
    • Select Parental Preferences
      • Lock/Unlock All Channels > Lock/Unlock ALL
      • Lock/Unlock Specific Channels> Select Block by Channel > Add/Remove

    Note: Remember to relock any channels that you only wanted to unlock temporarily.

Need more support?