Parental and Purchase Controls

Parental Controls feature allows you to:

• Use ratings to block what content can be viewed
• Use age preferences to block content for a particular age group
• Control the display of adult programming and information
• Block specific channels

Purchase Controls allow you to:

• Set up and PIN to prevent unwanted purchases through your STB

Setting up Parental and Purchase Controls

Setting up Parental and/or Purchase Controls is easy. You can always make changes if you need to adjust your settings later. Below are the different ways in which you can set up controls:

• To set up Parental and/or Purchase Controls using your Fios TV remote control press:
  • Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN

• To set up Parental Controls online, sign into My Verizon and go to:
  • Your TV > Manage Your TV > Parental Controls

Don’t have an account?

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• To set up Parental Controls with the Fios TV app select:
  • Settings > Parental Control > Set Parental PIN

Don’t have the Fios TV app?

Download now

Note:

• In the app, only Parental Controls can be managed, not Purchase Controls
• Each STB and eligible device must be set up for Parental/Purchase controls
• You can use the same PIN number on multiple devices and for both Parental and Purchase settings

Frequently asked questions

• How do I set up parental controls using my Fios TV remote control?

• Purchase Controls allow you to set up a PIN to prevent unwanted purchases through the TV.

  • To set up using your Fios TV remote control press:
    • Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN

• How do I reset my parental or purchase control PIN?

• For security reasons, you cannot reset parental/purchase control PINs from the TV.

  • You can enter your PIN up to 5 times before it will temporarily lock you out. If this happens:
    • wait 5 minutes then try again
    • to reset your PIN, visit verizon.com/resetpin
  • To change your Parental Control PIN using the Fios TV app, select:
    • Settings > Parental Controls > Enter Parental PIN > Change Parental PIN

  Don’t have an account?

  Register now

  Don’t have the Fios TV app?

  Download now

• How do I unlock channels?

• To unlock your channels in your TV, follow the steps below:

  • Menu > Settings > System > Parental/Purchase > Enter Parental Control PIN
  • Select Parental Preferences
    • Lock/Unlock All Channels > Lock/Unlock ALL
    • Lock/Unlock Specific Channels> Select Block by Channel > Add/Remove

  Note: Remember to relock any channels that you only wanted to unlock temporarily.