Parental and Purchase Controls
Parental Controls feature allows you to:
- Use ratings to block what content can be viewed
- Use age preferences to block content for a particular age group
- Control the display of adult programming and information
- Block specific channels
Purchase Controls allow you to:
- Set up and PIN to prevent unwanted purchases through your STB
Setting up Parental and Purchase Controls
Setting up Parental and/or Purchase Controls is easy. You can always make changes if you need to adjust your settings later. Below are the different ways in which you can set up controls:
-
To set up Parental and/or Purchase Controls using your Fios TV remote control press:
- Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN
-
To set up Parental Controls online, sign into My Verizon and go to:
- Your TV > Manage Your TV > Parental Controls
Don’t have an account?
-
To set up Parental Controls with the Fios TV app select:
- Settings > Parental Control > Set Parental PIN
Don’t have the Fios TV app?
Note:
- In the app, only Parental Controls can be managed, not Purchase Controls
- Each STB and eligible device must be set up for Parental/Purchase controls
- You can use the same PIN number on multiple devices and for both Parental and Purchase settings
Frequently asked questions
-
How do I set up parental controls using my Fios TV remote control?
-
Purchase Controls allow you to set up a PIN to prevent unwanted purchases through the TV.
-
To set up using your Fios TV remote control press:
- Menu > Settings > System > Parental/Purchase Controls > Follow the TV prompts to create your PIN
-
To set up using your Fios TV remote control press:
-
How do I reset my parental or purchase control PIN?
-
For security reasons, you cannot reset parental/purchase control PINs from the TV.
-
You can enter your PIN up to 5 times before it will temporarily lock you out. If this happens:
- wait 5 minutes then try again
- to reset your PIN, visit verizon.com/resetpin
-
To change your Parental Control PIN using the Fios TV app, select:
- Settings > Parental Controls > Enter Parental PIN > Change Parental PIN
Don’t have an account?
Don’t have the Fios TV app?
-
You can enter your PIN up to 5 times before it will temporarily lock you out. If this happens:
-
How do I unlock channels?
-
To unlock your channels in your TV, follow the steps below:
- Menu > Settings > System > Parental/Purchase > Enter Parental Control PIN
-
Select Parental Preferences
- Lock/Unlock All Channels > Lock/Unlock ALL
- Lock/Unlock Specific Channels> Select Block by Channel > Add/Remove
Note: Remember to relock any channels that you only wanted to unlock temporarily.