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Forgot Username or Password

Verizon provides online tools for retrieving your User ID and Passwords.


Forgot your User ID and/or Password? To retrieve your user name and password online, you'll need your Verizon phone or account number and information to verify your identity.


Password change tips: To increase your account security, your password:
  • Must be 8-20 characters in length
  • Cannot contain any spaces
  • Must include at least one number and one letter
  • Cannot contain your user ID, first name, last name or your secret answer
  • Cannot include more than 3 of the same letters/numbers in a row (i.e. "blt22222" is not acceptable but "blt2255" is)
  • Cannot include 4 consecutive characters on the keyboard (i.e. "asdfg33CAT" is unacceptable)
NOTE: If Verizon determines that your password is too easy for others to guess (e.g. "baseball1" and "abcd1234"), you will prompted to choose another password.


Note: If you use Outlook Express or other mail client, you must update software settings to match your new Verizon Online password. If you do not update your settings, you will not be able to connect to the Internet, or you will not be able to send and receive email using Outlook Express.

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