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I can view messages in Outlook, but not in Webmail or Message Center

Your Outlook email settings may be set up to automatically remove email from the Verizon server once you download and view email in Outlook. Anytime you open email messages, they are downloaded to that computer, removed from the Verizon server – and not accessible from any other computer or via the Web.

You'll need to update your Outlook settings to save copies of your email on the Verizon server. Saving a copy of email messages on the Verizon server allows you to read a message in Outlook, but save a copy of your messages on the Verizon server. Later, you can login to Webmail or Message Center and access old or new email messages.

Updating your Verizon Email Server settings:

In Outlook or Outlook Express, you'll specify to save your messages on the Verizon server by checking the Leave a copy of messages on the server setting.

Outlook Express 5-6

  1. Select Tools>Accounts.

  2. Click the Mail tab and double-click your e-mail account.

  3. Click the Advanced tab.

  4. Select Leave a copy of messages on the server.

  5. Select Remove from sever after and enter 5 as the number of days . Important: You may exceed your email maximum storage if you leave emails on the server for more than 5 days.

  6. Click OK.

Outlook 2007 2010

  1. Select Tools>Account Settings.

  2. Under Name, select your email account and click Change.

  3. Click More Settings.

  4. Click the Advanced Tab and under Delivery, select Leave a copy of messages on the server.

  5. Select Remove from sever after and enter 5 as the number of days. Important: you  may exceed your email maximum storage if you leave emails on the server for more than 5 days.

  6. Click OK to save your settings.

Outlook 2003

  1. Select Tools>Email Accounts.

  2. Select View or Change Existing Email Accounts.

  3. Select your email account from the email account list and click Change.

  4. Click More Settings.

  5. Click the Advanced Tab and under Delivery, select Leave a copy of messages on the server. Select Remove from sever after and enter 5 as the number of days. Important: You may exceed email maximum storage if you leave emails on the server for more than 5 days.

  6. Click OK to save your settings.

 



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