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FiOS Internet



 Verizon 9100VM router troubleshooting tips

You can use the Power, Ethernet, Broadband, and Internet lights on the front panel of the Verizon 9100VM router to help diagnose a connection issue with your router. Follow the steps below to diagnose and test the possible solutions for any connectivity issues you are experiencing.

Verizon 9100VM Diagnostic Lights


  1. Has your Verizon FiOS line been activated?
    •  
    • Verizon FiOS service is not available until Verizon Online activates your line. You will receive notification from Verizon when your service has been activated.
Download the complete instructions for easy printing. Download the complete instructions for easy printing.
  1. If you're using only one computer, restarting your computer can help you re-establish a new connection.


  2. Use the power switch to turn the power off on your Verizon 9100VM router, wait 15 seconds, and then turn it back on. Wait an additional 45 seconds so the router resynchronizes with the server and then try connecting to the Internet. This will fix most router connection issues.


  3. Is the Power light illuminated?
  4. Are any Ethernet lights illuminated (E1, E2, E3, or E4)? If you have a completely wireless network, you may not have any cables plugged into the Ethernet ports. If that is the case, skip to Step 6.
Verizon 9100VM Router
  1. Is the Broadband light illuminated?
  2. Is the Internet light illuminated?
    • Light is flashing green: A connection has been established to Verizon and IP traffic is passing through the Verizon 9100VM router. Continue with Step 8.
    • Light is off or red: The connection to Verizon failed.

  3. Disconnect all networked computers and restart the main computer. Reconnect the other computers one-by-one to locate the problem.


  4. If you have completed all the diagnostic steps and still can't connect to the Internet, please contact the Verizon Fiber Solutions Center.




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