• Wireless
  • Residential
  • Business
  • View and pay bills, send email, get
    rewards and discounts, and more.

    Call us to see how our services can help your business.

    Mon - Fri, 8 a.m. - 5 p.m.
  • Shop

    Fios Internet

    High Speed Internet

    What's the Difference?


    Fios TV


    What's the Difference?

    Existing Customer? Add/Change Services

    Special offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Get special
    pricing online
    You'll always find great prices
    on Verizon products online.
    Which Verizon services are
    available at my address.
  • My Business
    My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support
    Product & Device Help





    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status


    Search Support

Sign in

for personalized support

FiOS Internet


Using the ping command to test the connection between your computer and router

  1. Click Start.

  2. Enter cmd in the Start Search field.

  3. Enter ping, the IP address of your router, and press Enter. For example, the default would be "ping"

    • If "Packets: Sent = 4, Received = 4, Lost = 0 (0% loss)" displays, the connection is good and the signal successfully reached the router.

    • If "Packets: Sent = 4, Received = 0, Lost = 4 (100% loss)" displays, the connection is faulty and none of the signals did reached the router.

    • A "Destination host unreachable" or "Request timed out" error message also indicates the connection is faulty and the signal did not reach the router.
      • Check the physical connection between your computer and the router.
      • Check your router settings.
      • Contact your computer manufacturer for assistance. You may have to uninstall and then re-install the drivers for your Network Interface Card because they are corrupt, or you may have a defective or damaged interface card.
Figure depicting Command window

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=43376,43376,43377,43377

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Program
  • Learn More