Sign in

for personalized support

High Speed Internet

Why does my connection seem slow? Download speeds can be affected by a number of things, including the distance between your location and our central office, the condition of your telephone line, and the wiring inside your home.

Other reasons include:
  • The number of users visiting a site. Popular Web sites can be overloaded if the number of visitors to the site increases unexpectedly. If one particular Web site seems to respond slowly, try visiting it later.
     
  • Computer components. Newer, faster computers usually are able to download content a little faster than older computers.
     
  • Transmission "overhead." Transmission overhead is a portion of the data that is sent and received when you browse Web sites or send and receive email. This data is responsible for ensuring that you see the correct Web site, or send email to the correct recipients.
     
  • Hard drive space. To free up space on your hard drive, delete temporary Internet files, clear your browser cache, empty your Recycle Bin, and defragment your hard drive every few months. Freeing up space on your hard drive may improve system performance.

To help solve slow connection problems you can do the following:

  • Turn the modem or router off and then back on again.
    • Use the power switch on the back of the modem or router to turn off the power, wait 15 seconds, and then turn the modem or router back on.
    • After waiting 45 seconds to allow the modem or router to synchronize to the server, try connecting to the Internet.

      Note: If your modem or router doesn't have an on/off switch, unplug the modem or router in place of turning the modem or router off.
       
  • If your modem or router is plugged into a surge protector, try plugging it directly into the power outlet in the wall.
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=18142;

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

Verizon Small Business
  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Programs
  • Explore My Community
  • Access My e-Learning
  • Learn More