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Many FiOS TV issues can be resolved automatically with our suite of Verizon Troubleshooters:

If this doesn't solve your issue, the problem may be with your TV itself. Review your TV's user guide or contact your TV's manufacturer.

Troubleshoot your TV:
  1. Make sure the TV's power is on. Press the TV's power button. Check to see if the TV is plugged into an outlet controlled by a wall switch. If so, turn on the wall switch.
  2. Using the TV remote, set the channel to 3 or 4.
  3. Check your TV's connection into the outlet. Re-plug your TV cord into a wall outlet, which will verify if the issue is with your TV or set-top box.
  4. Check to make sure your set-top box is plugged in and turned on.
  5. Verify that other electrical equipment in your home is working. If they aren't, you might be experiencing a power outage.

Verizon Troubleshooter image for resetting your Set-Top Box SolutionDesc1=14928,23660,14956;


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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