Verizon Business Sites

  • View and pay bills, send email, get
    rewards and discounts, and more.

    Call us to see how our services can help your business.

    Mon - Fri, 8 a.m. - 5 p.m.
  • Services    

    FiOS Internet

    High Speed Internet

    What's the Difference?


    FiOS TV


    What's the Difference?

    Existing Customer? Add/Change Services

    Special Offers
    image of laptop
    I want to order online to
    get a better price.
    See available offers ›
    Which Verizon services are
    available at my address.

    You'll always find the best price on
    Verizon Products online.
  • HIDDEN    
  • My Bill

    Enroll In Paper Free Billing

    My Applications
    I Want To...

    Change My Billing Address

    My Business Account
    Streamlined tools to help my business grow.
    Learn more
  • Support    
    Product & Device Help





    My Applications

    Account Help

    Check Order Status

    Add/Change Services

    View Repair Request Status


    Search Support

Sign in

for personalized support


Returning Equipment Because You're Disconnecting Service

What To Return

Video Media Server Set Top Box
(models vary)
Digital Adaptor

  What To Keep

Cables Power Cords ONT Box

Please return your router, unless it is personally owned.

How To Return

If you are swapping out or disconnecting Verizon TV equipment, place your old Verizon set top box(es) with power cord(s) into the shipping boxes provided. Attach the pre-paid label and take to any UPS store. If you pre-pack and use the label provided, shipping is free. Locate a UPS store here.

30-Day Window

Please return all your Verizon FiOS equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Fee.*

Unreturned or Damaged Equipment

If the equipment is not returned or is damaged outside of normal wear and tear, an unreturned equipment charge of up to $650 per piece will be applied to your account.**

*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment fee.

**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Fee will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.

See also: Fix or replace broken FiOS TV equipment


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

Looking for Residential?

Visit Residential Support

Looking for Wireless?

Visit Wireless Support

Verizon Small Business
  • My Business Account
  • Get My Small Biz Rewards
  • Browse Discount Program
  • Learn More