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Return Equipment by mail
Returning Fios TV Equiptment
What to return
Image of Set Top Box Image of digital adaper
Image of power cord Image of Fios Quantum Gateway

What to keep

What can be recycled?
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How To Return

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Returns are free and easy when you follow the instructions included with your Fios Return Kit provide by Verizon. Apply the prepaid shipping label included in your exchange/disconnect kit. Drop it off at the nearest UPS store. Locate your local UPS Store here.

If you need additional return/exchange boxes call 1.800.VERIZON (1.800.837.4966).

30-Day Window

Calendar page with the number 30 on it. Like the number of days you have to return your Fios equipment
Please return all your Verizon Fios equipment within 30 days of the disconnect order date to avoid being billed an Unreturned Equipment Charge.*

Unreturned or Damaged Equipment

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To avoid being billed an unreturned equipment charge, please return all your Verizon Fios equipment within 30 days of the day your service is disconnected.**

Unreturned Equipment Pricing (effective 8/21/16) pdf image

*If the Equipment has a label which includes the following (or similar) message, "PROPERTY OF VERIZON, DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Unreturned Equipment Charge.

**If you are enrolled in automatic bill payment at the time of disconnection, the Unreturned Equipment Charge will be billed to you and charged to your payment card or deposited from the bank account on file. If you are not enrolled in automatic bill payment at the time of disconnection, you will be billed for this fee and will be responsible for payment.

See also: Fix or replace broken FiOS TV equipment


Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.

Get online support from the DIRECTV® support site.

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