New To Fios TV What is Fios TV?
A digital TV experience delivered by 100% fiber-optic directly to your home using your existing coaxial cable wiring. Learn more about Fios TV installation
What does Fios TV offer?
- More than 500 digital channels
- Over 123 local and national HDTV channels
- Dual-tuner Digital Video Recorder (DVR)
- Access to over 18,000 On Demand titles (including over 2,400 HD titles) at any given time
How does Fios TV Online work?
As a Fios TV subscriber, upon signing into Fios TV Online with your user name and password you will have the ability to watch original programming, TV shows and the latest movies on your computer (at home or away) online using any broadband connection based on your existing viewing package. Mobile applications are also offered by some networks that can be installed on a Smart-phone or Tablet for viewing.
How can I obtain my Verizon Online user name and/or password?
To recover your User ID, Password or both you may use this tool or contact us.
Why is my audio playback garbled?
Check to ensure that the volume level on the video player is properly set and that the movie has not been muted. Confirm that your computer speakers are turned on and that the volume is set to the appropriate level. To confirm that your computer volume is not muted:
What are the software/hardware requirements for a PC?
What are the software/hardware requirements for a Mac?
Learn more about Fios TV
Why is my video playback stuttering?
Video stuttering is typically due to a lack of memory, not enough power or a slow Interent connection to the computer.
How can I tell if the stuttering is due to a lack of bandwidth?
If you experience both audio and video stuttering during playback, the most common causes are issues with your internet connection, wireless network or using a shared internet connection. If this issue persist, please contact Verizon.
How can I tell if the stutering is due to computer problems?
Video playback stuttering, particularly in full screen playback mode is an indication that your computer doesn’t have enough memory capacity to support the application. By closing down other programs that are running you may be able to free up enough memory to stop the stuttering. If the stuttering occurs on the Web page while in full screen mode, but not in small screen mode, then your computer does not have enough memory to play videos in full screen mode. Re-installing Flash may also correct the problem.
If you still have questions or need additional help, please contact Verizon.