There is no video when the TV is turned on
There are several reasons why you may not be receiving video reception ranging from an electrical issue to an incorrect channel setting. If you use an HDMI connection, your TV and Set-Top Box may have become unsynchronized.
Follow the instructions below that apply to your issue.
I have an HDMI connection
If you are using HDMI cables, check to make sure your TV and Set-Top Box have not become unsychronized.
Verizon's partnership with DIRECTV® lets us offer you DIRECTV® service wherever FiOS TV is not yet available.
Get online support from the DIRECTV® support site.
Ask the Verizon Community questions like this:My connection is dropping out a lot.
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