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Want to see if your old phone is eligible for trade in?
Trade-in calculator

Step 1 Make sure your old phone is working

Your old phone has to be in good working order for you to get your trade-in credit. Make sure:
  • The battery is working
  • The phone can turn on and off
  • The screen is functioning and glass is not broken
  • The power and headphone ports are working

Step 2 Save your stuff

If you haven't done so already, make sure you back up your old phone so you have all your important pictures, contacts, and info. For help backing up, go to the Backup section in this Smart Setup guide.

Step 3 Disable your Google account

Make sure your phone is connected to Wi-Fi before you start. Expand the tab below for instructions.

Step 4 Reset your old phone

A factory reset will erase all your personal information so your old phone will be ready for the next chapter in its life. Click See instructions below to learn how.

Step 5 Turn it off

Make sure your wireless service is disconnected on your old phone, and then turn it off. Remove any accessories you'd like to keep, like the case or SD card.

Step 6 Pack it up

Using the shipping materials we gave you, put your old phone in the envelope, seal it and place it in the shipping box. Seal the box and attach the return label.

Step 7 Mail it in within 15 days

Visit any UPS store or dropbox to mail your trade-in. We'll send confirmation when it arrives.