Key Takeaways from MEF 2019

12.02.19 | Verizon Partner Solutions
Authored by Heather Boisrond

The Verizon Partner Solutions team joined hundreds of global technology and service providers in Los Angeles for MEF 2019. The week was filled with valuable content ighlighting the importance of cloud-centric MEF 3.0 services and focused on ways to best transition the industry to dynamic, assured and certified services across a global federation of automated networks.

Two members of the Verizon Partner Solutions leadership team—President Eric Cevis and Director of Digital Client Experience Scott Melanson—spoke at MEF 2019 about some of the industry’s most important topics.

If you were unable to attend MEF this year, here are a few key takeaways from our team.

Transforming Customer Experience (CX)

Investments in CX technology can vastly improve the ease of doing business, especially with nearly 90% of companies competing primarily on the basis of customer experience. Whether it is customer service, product quality or the perception of doing business, organizations are recognizing the increasing importance of delivering an experience that stands out from the rest.

During Eric Cevis’ Fireside Chat at MEF 2019, he touched on how Verizon Partner Solutions is transforming the customer experience through a consolidation, overhaul and redesign of our existing customer gateways into a single, easy-to-use portal.

By using a design-thinking approach that incorporates customer feedback, Verizon Partner Solutions changed its approach to CX technology by considering things like:

·         A strong infrastructure for shopping that allows customers to view products, receive a quote, place an order and get it fulfilled.

·         An intuitive and engaging education center that enables current and prospective customers to learn about our product sets, operations and more.

·         A clean and consistent way for customers to set up an account when they want to purchase a new product or become a first-time partner.

·         Accessible and easy-to-use post-fulfillment services, such as billing and repair. On the billing end, customers can view or download their invoices online, receive details and, if questions arise, easily submit a request for support.

Achieving Frictionless Commerce

As part of a panel discussion at MEF 2019, Scott Melanson detailed the business case for implementing LSO Sonata APIs, particularly related to Carrier Ethernet service automation.

More than 50 service providers have already voiced support for development and adoption of these APIs to better automate business-to-business interactions between service providers and offer areas of impact, ranging from competitive advantage to distinct improvements in operations and revenue.

Since June, MEF’s introduction of LSO Sonata SDK Release 3 has helped bolster market adoption of the APIs for serviceability, product inventory, quoting and ordering. The full suite of planned LSO Sonata APIs deals with:

  • •Billing
  • •Quoting
  • •Ordering
  • •Contracts
  • •Trouble Ticketing
  • •Product Inventory
  • •Serviceability—including address validation, site queries and product offering qualification
  •  

The Fourth Industrial Revolution

As mentioned by Verizon Partner Solutions President Eric Cevis in his article The Carrier’s Role in the Fourth Industrial Revolution, the “Fourth Industrial Revolution is a term coined by Klaus Schwab, the Founder and Executive Chairman of the World Economic Forum. He describes it as being “characterized by a fusion of technologies that is blurring the lines between the physical, digital and biological spheres.”

The Fourth Industrial Evolution is changing the way people think, learn and process information and the environments around them. Carriers will play an instrumental role in ushering in this sea change.

Promising to change the way we work, live and play, 5G will soon be vital to enabling and sustaining the Fourth Industrial Revolution—requiring a groundbreaking new approach to designing and deploying networks. Carriers unlock the full potential of 5G through:

  • •End-to-end deep fiber resources
  • •The ability to deploy large numbers of small cells
  • •Massive spectrum holdings, particularly in millimeter wave bands
  •  

With the race to 5G already well underway, Verizon is leading the charge with thousands of deployments and devices live in the marketplace, and technologies like our 5G Ultra Wideband enabling IoT connections and connectivity on a mass level. To learn more about how Verizon Partner Solutions is leading the Fourth Industrial Revolution, and how this technological shift will impact society, read this Telecom Review article.

Diversity, Inclusion & Belonging

During his Fireside Chat at MEF 2019, Verizon Partner Solutions President Eric Cevis also noted that, while today’s digital economy opens up new and innovative ways for organizations to interact and engage, it is still not translating into an equal presence in the workforce—especially at senior levels of business.

A diverse workforce enables companies to benefit from a wider range of thoughts and ideas which can fuel innovation. It also helps organizations to better understand their customers and their own diverse perspectives in a global marketplace. The insights and cultural awareness gained from diverse hiring practices can prove invaluable to organizational growth and sustained success.

Today’s corporate leaders, many now being Millennials, are increasingly carrying different expectations of the world as work and personal lives become intertwined. For established organizations to continue evolving in this new digital world of work, they will need to push towards a diverse, gender- and age-balanced workforce to keep up with changing processes and technologies that dramatically change how, where and with whom business is conducted.

At Verizon, diversity is at the heart of our belief system. As Eric said in a prior VPS article on diversity, we foster and embrace diversity not only because it’s the right thing to do, but also because it’s smart business. Being in the business of connecting people and cultures across the world, diversity, inclusion and belonging should be a cornerstone of every organization’s blueprint for success.

Our team is grateful for the opportunity to share our insights and expertise with industry peers at the MEF event this year. At its core, MEF continues the push to accelerate worldwide adoption of assured services across automated networks, offer extraordinary peer-to-peer networking opportunities and provide valuable insight required to successfully navigate through industry transformation, and Verizon Partner Solutions looks forward to be a part of that continued effort.

We create the networks that move the world forward.

If you would like to know more about how the Verizon Partner Solutions team could partner with your business, contact us for more informatture.

12.02.19 | Verizon Partner Solutions
Authored by Heather Boisrond

The Verizon Partner Solutions team joined hundreds of global technology and service providers in Los Angeles for MEF 2019. The week was filled with valuable content ighlighting the importance of cloud-centric MEF 3.0 services and focused on ways to best transition the industry to dynamic, assured and certified services across a global federation of automated networks.

Two members of the Verizon Partner Solutions leadership team—President Eric Cevis and Director of Digital Client Experience Scott Melanson—spoke at MEF 2019 about some of the industry’s most important topics.

If you were unable to attend MEF this year, here are a few key takeaways from our team.

Transforming Customer Experience (CX)

Investments in CX technology can vastly improve the ease of doing business, especially with nearly 90% of companies competing primarily on the basis of customer experience. Whether it is customer service, product quality or the perception of doing business, organizations are recognizing the increasing importance of delivering an experience that stands out from the rest.

During Eric Cevis’ Fireside Chat at MEF 2019, he touched on how Verizon Partner Solutions is transforming the customer experience through a consolidation, overhaul and redesign of our existing customer gateways into a single, easy-to-use portal.

By using a design-thinking approach that incorporates customer feedback, Verizon Partner Solutions changed its approach to CX technology by considering things like:

·         A strong infrastructure for shopping that allows customers to view products, receive a quote, place an order and get it fulfilled.

·         An intuitive and engaging education center that enables current and prospective customers to learn about our product sets, operations and more.

·         A clean and consistent way for customers to set up an account when they want to purchase a new product or become a first-time partner.

·         Accessible and easy-to-use post-fulfillment services, such as billing and repair. On the billing end, customers can view or download their invoices online, receive details and, if questions arise, easily submit a request for support.

Achieving Frictionless Commerce

As part of a panel discussion at MEF 2019, Scott Melanson detailed the business case for implementing LSO Sonata APIs, particularly related to Carrier Ethernet service automation.

More than 50 service providers have already voiced support for development and adoption of these APIs to better automate business-to-business interactions between service providers and offer areas of impact, ranging from competitive advantage to distinct improvements in operations and revenue.

Since June, MEF’s introduction of LSO Sonata SDK Release 3 has helped bolster market adoption of the APIs for serviceability, product inventory, quoting and ordering. The full suite of planned LSO Sonata APIs deals with:

  • •Billing
  • •Quoting
  • •Ordering
  • •Contracts
  • •Trouble Ticketing
  • •Product Inventory
  • •Serviceability—including address validation, site queries and product offering qualification
  •  

The Fourth Industrial Revolution

As mentioned by Verizon Partner Solutions President Eric Cevis in his article The Carrier’s Role in the Fourth Industrial Revolution, the “Fourth Industrial Revolution is a term coined by Klaus Schwab, the Founder and Executive Chairman of the World Economic Forum. He describes it as being “characterized by a fusion of technologies that is blurring the lines between the physical, digital and biological spheres.”

The Fourth Industrial Evolution is changing the way people think, learn and process information and the environments around them. Carriers will play an instrumental role in ushering in this sea change.

Promising to change the way we work, live and play, 5G will soon be vital to enabling and sustaining the Fourth Industrial Revolution—requiring a groundbreaking new approach to designing and deploying networks. Carriers unlock the full potential of 5G through:

  • •End-to-end deep fiber resources
  • •The ability to deploy large numbers of small cells
  • •Massive spectrum holdings, particularly in millimeter wave bands
  •  

With the race to 5G already well underway, Verizon is leading the charge with thousands of deployments and devices live in the marketplace, and technologies like our 5G Ultra Wideband enabling IoT connections and connectivity on a mass level. To learn more about how Verizon Partner Solutions is leading the Fourth Industrial Revolution, and how this technological shift will impact society, read this Telecom Review article.

Diversity, Inclusion & Belonging

During his Fireside Chat at MEF 2019, Verizon Partner Solutions President Eric Cevis also noted that, while today’s digital economy opens up new and innovative ways for organizations to interact and engage, it is still not translating into an equal presence in the workforce—especially at senior levels of business.

A diverse workforce enables companies to benefit from a wider range of thoughts and ideas which can fuel innovation. It also helps organizations to better understand their customers and their own diverse perspectives in a global marketplace. The insights and cultural awareness gained from diverse hiring practices can prove invaluable to organizational growth and sustained success.

Today’s corporate leaders, many now being Millennials, are increasingly carrying different expectations of the world as work and personal lives become intertwined. For established organizations to continue evolving in this new digital world of work, they will need to push towards a diverse, gender- and age-balanced workforce to keep up with changing processes and technologies that dramatically change how, where and with whom business is conducted.

At Verizon, diversity is at the heart of our belief system. As Eric said in a prior VPS article on diversity, we foster and embrace diversity not only because it’s the right thing to do, but also because it’s smart business. Being in the business of connecting people and cultures across the world, diversity, inclusion and belonging should be a cornerstone of every organization’s blueprint for success.

Our team is grateful for the opportunity to share our insights and expertise with industry peers at the MEF event this year. At its core, MEF continues the push to accelerate worldwide adoption of assured services across automated networks, offer extraordinary peer-to-peer networking opportunities and provide valuable insight required to successfully navigate through industry transformation, and Verizon Partner Solutions looks forward to be a part of that continued effort.

We create the networks that move the world forward.

If you would like to know more about how the Verizon Partner Solutions team could partner with your business, contact us for more informatture.